Burnley Hotel

I stay in Premier Inns frequently. They are a budget stay but usually it does what it says on the tin. This hotel however was unfriendly and filthy. The room stunk of stale urine and the bathroom even worse. The whole place could do with a dee, deep clean. The breakfast was ok. Kind of put me off Premier Inns but I'll probably stay in ones I've visited before and are good.

Good value hotel. Close to where we needed to be. Easy check in, we couldn't check in till midnight so there was someone there all night to help. Beds are super comfy! Only downside was the breakfast in the morning, they weren't doing a fry up / hot food for some reason and the continental didn't look filling enough so we had to go somewhere else.

Despite requesting a twin room and confirming this by telephone and Email upon check in we were advised there was none available. The receptionist confirmed the booking clearly stated “twin room required” but they were very busy and this had been overlooked. Following a wait at reception the receptionist eventually located an available room with double and a sofa bed and if we waited 10 minutes whilst she left reception unattended to go and make the beds up then we could have that room. We did have a comfortable night in the pleasant ground floor room. The following morning we decided to have breakfast - alarm bells should have started ringing when we entered the restaurant at 10:15 and there were only 2 tables of diners eating. The waitress (Chelsea) took our payment and advised us to help ourselves to the breakfast……..OMG - Empty cold drink jugs, I had to request orange and apple juice and cartons were brought. Coffee machine broken - this took 20 minutes to top-up and fix, no bacon, sausage or hash browns, all plates empty - Again I had to ask the chef and again was told he would cook some but would take 5-10 minutes (why wasn’t there basic items cooked and available when stocks were low?). No sliced bread - was told they had run out!!!! Honestly what a joke………. By now other diners had came in for breakfast and were as frustrated as me with organised chaos. I asked the waitress if the chaotic scenes were common and was told - I’ve been busy, I’m by myself - very little urgency to clear tables of dirty dishes, replenish depleted items, refill the empty coffee machine etc etc etc

Room was dirty and very badly painted, mould in places. Had several spiders and cobwebs At breakfast food was poor and waited over 35mins for hot food. No one was on door to welcome us. Poor service and disappointing stay

AVOID - This visit was wholly unacceptable and fell far below the standard expected from Premier Inn, both in terms of safety and service. The number and seriousness of the issues meant that my family’s stay was neither safe nor comfortable.