Burnley Hotel

The stay was amazing, we booked 2 rooms for our wedding the Staff were lovely and room little dated but bed comfy I suffer with my back and didn’t suffer any aches or pains

The room and facilities were fine,no complaints. However the rooms was not cleaned ,beds made or waste bins emptied at any time during our3 nights stay. Not good enough for a Premier Inn!! Breakfast was a joke hardly anything provided just a few croissants and apples and bananas. Very disappointed with my stay!!!

The room needed a good clean bathroom stank of urine,dust all over the top of the bed head board. You have to ask if you want your room to be cleaned, it's a disgrace. Obviously no checking of cleaning. I asked everyday for my bathroom to be cleaned, I got paper refilled and sink and toilet wiped round but what really needed cleaning was the floor, not once was it done. Two cups two spoons in the room never once changed.Unhelpful rude man on reception. No WiFi. My family called to the Inn but he refused to let them come to my room,told them to call or message. Not helpful when you have no reception in your room. He really could not have cared less. Not a job for him at all. No restaurant no WiFi to order takeaways. Burnley premier inn has nothing around it. no shops no restaurants. Building noise, work vans big wagons. Saturday workers again at 7.30,am.

I booked 2 nights in the Premier Inn, Burnley for my sister and I, checking in on Saturday 3rd May and out on the 5th May. We had travelled there from Belfast to attend an event for a cousin who is very unwell. When looking for a hotel for our stay, I was delighted to see that there was a Premier Inn as I have stayed in Premier Inn hotels several times with work and also as in Lenny Henry's ads, his big selling points major on the breakfast. When we arrived and were checking in, I asked a young woman at the desk if breakfast was included as I had looked at my booking to see if it was and to add if it wasn't (without success). She told me that because of renovations there was no kitchen and no breakfast. I was disappointed and asked if there was anywhere nearby to get breakfast. She said no, that the nearest place was in town. We went to the room which was a disappointment as well. It had seen better days. We sorted ourselves out in the room. We had some time to kill before our meet-up so I asked at reception if there was a bar. I was told that there wasn't. I told the young woman, there were three behind the desk, that we were very disappointed and that, while accepting that it wasn't her fault, I intended to complain. She told us that the lack of facilities was mentioned on the website but "in very, very small print". Going without breakfast on a one-night-stay would have been far from ideal but was made much worse whilst staying a second night. I am 70 years old and my sister is 68 Reply in 'photos.'

Absolutely the best place to be staying in the local area, comfiest beds about by far, extremely friendly staff especially Sydney, she is an absolutely amazing member of staff, sets the best example of customer service. Amazing service, extremely friendly. Would highly recommend to anyone. Best place to stay so far.