Burnley Hotel

We were staying to do the Yorkshire 3 peaks. The room was comfy but air con went off in the night, the fan in the bathroom was very noisy and did not go off unless we took the keycard out. Only 1 tea bag for 2 of us and room cleaning was on request which we didn’t realise. With no way of drying towels this was not ideal. We had booked the restaurant but they had no chips or rice so abandoned that idea and went elsewhere. I stayed here before when it had a pub instead of the restaurant I remember this having a much better atmosphere. I found the restaurant cold and more like a canteen.

I would not stay in this hotel bed cover all mark.staff ok. The restaurant was not good only had set menu because they ran out of food I pay meal for 2 nite .for dinner and breakfast. So waste time pay all that money out u just go to the town get a meal .and no napkins wee had to use bathroom roll so would stay there again

Positives first: great bed, comfy pillows and the blackout curtains are great. Mel on reception was her usual happy self. Negatives: arrived and self check in didn’t work. Informed I would get a parking fine as the system wasn’t working to input the reg plate. Informed the restaurant had a very limited menu as waiting for food delivery. But at least it had its single beer option on tap. Room was tired and did smell a bit odd. Night 2, the kitchen was closed as the food delivery never turned up (some, but not all of it eventually arrived at 8pm) and the only beer option on tap had run out (again - did the same the week before) so it was bottles only. Saving grace, the staff did their best to keep stocking the bottled beer fridge so they remained cold. And they provided free chips to everyone watching the football. In general, it gave what it promises which is a good nights sleep. But I get the general feeling the chain is struggling and this is why limited deliveries are turning up and stuff keeps running out. It can’t be poor hotel management as this is all simple stuff that is probably on an automatic stock ordering system. Needs to improve or it’s time to find a more expensive but more reliable option.

I currently stay in Burnley three nights a week and when I stay at this hotel, I have no issues. The staff are friendly in the restaurant. They always ask if you have a allergy restaurant is queen and tidy. The car park is huge and I would recommend this hotel to anyone. I can honestly say that the people at the front desk and in the restaurant have always helped me with whatever need I have recommend this hotel to anyone

Appalling hotel. Nice looking hotel in a quiet location but that’s where the positives and unfortunately. We stayed this last week on probably the hottest week of the year in the hotel with absolutely no air conditioning! The rooms were registering 29.5 degrees with no access to cool air other than a desk fan!! No air in the corridors either, the heat was so intense a few people nearly passed out. The hotel is absolutely filthy. This is the worst premier inn I have ever stayed in and have stayed in many over the years. The smell as you enter the corridors is worse than sweaty feet. The carpets are disgusting and the rooms are in dire need of upgrading. The beds are hard and pillows in need of replacing. Cob webs all over the 2 rooms we booked and throughout the hotel. Windows only open 2 inches so no air able to get in!! The restaurant if you can call it that was nothing more than a dining hall and almost a men’s social club at night. Not a comfortable place for a meal and we chose to eat in local places as a result although nice pubs were very hard to find and had to drive for ages to find one. I would recommend the Ram Inn at Cliviger! The staff - appalling. Simon on reception was the only employee worth their salt. The manager I assume, in the restaurant was so immature and unprofessional we were disgusted with the conversations he had with the chef on Saturday morning regarding genital sweat rashes due to the heat and various other things in front of paying guests. The waitresses were unprepared and seemed to have had little to no training. Never known such unprofessionalism in a hotel. We were also told every day that breakfast was very limited as fridges had stopped working!! Same story every day and yet no refund offered for the lack of choice. Very very poor and would absolutely not recommend this hotel to anyone. Please find one with air conditioning and better reviews than this place. It is diabolical and a real shame as the hotel itself could be so much better.