Blackburn South (M65, J4) Hotel

Sadly I had to book this hotel after my AirBnb let me down. At first room looked ok, normal run down rooms. It wasn't until returning back and going to bed did the main issue start. It was gone midnight and pulled the duvet down and saw small spots and stains on cover. Took cover off to sleep with just the duvet, but was disgusted at the stains on the duvet. Ended up throwing on floor and sleeping on bed in our clothes. Duvet is only fit for incineration. Bed very uncomfortable, and pillows very hard as if sleeping on a solid surface. Heating load of rubbish as room didn't get warm. Lamp on desk with sticker saying danger do not use. Why hadn't this been removed by maintenance?? No TV remote, I don't know what happens to these. Broken bedside table, stain on chair in corner of the room. Parking a nightmare, luckily we managed to get parked in the last space, but the spaces are not very wide. HDMI port broken Room rundown and price paid for what we had was very over the top. Check in was fine, and when speaking to female staff on reception in the morning to raise my complaint was polite. I was asked why I didn't ask for replacement duvet. I responded that had been up since 04.30am and was gone 00.30hrs and by the time that would have been sorted, there wouldn't have been a point in booking the room as i was up at 05.00am and wouldn't have got much sleep. Asked to log a complaint and see what compensation I could have been offered. No management what so ever on duty. Was told duty manager back on Monday, email and phone number given but yet still nothing. Very unhappy with customer service. I would rather have slept in my car and saved £89. Premier Inn, will you get in touch as I want some kind of compensation. How hard is it to maintain a hotel and keep clean. Your adverts need to come under trading standards.

Great little place to stay, great place for food and drinks next door.

The location is great and the rooms very quiet and clean. The bath was very slippy and needs some more anti slip putting in the bath. Very little information given at reception. Good value for money

We stayed one night as in the area for a swimming gala. Quick and easy check in, clean and spacious family room and excellent meals at the brewers fayre. Breakfast was cooked to order and the staff at both meals were so friendly. Recommend!

Friendly staff on arrival Clean & well equipped room Good value & comfortable Very happy Would highly recommend Always use Premier Inn