Blackburn South (M65, J4) Hotel

This is our second visit here. It is very different now a couple of years on. It used to look like the photos on the website. Now the decor and furniture are tired. The bed was not that comfortable. The shower gel dispenser didn’t work. The desk lamp was broken. There was only one bath towel and it wasn’t all that clean round the sink. It’s probably adequate for workers whose firms pay for rooms but it was a disappointing stay for us.

Parking available and helpful staff, but they are the only positives! Rooms did not seem clean, bathroom smelt awful and had to buy air freshener and cleaning products to get rid of the smell! Requested room clean but wasn’t done. Air conditioning didn’t seem to work and was very noisy! Wouldn’t stay again!

While the Premier Inn Hotel was not the cleanest one I’ve stayed in, my 3 night stay was made much worse by the eating facilities. The restaurant was filthy, the floor was so sticky in every part of the area that it was difficult to walk in trainers or shoes because my feet literally stuck to it. The clean glasses still had traces of lipstick on and the tables were also sticky and covered in crumbs even when I was the first down to eat for breakfast. My company paid a lot of money for me to stay there and booked in the ‘meal deal’ allowance. However, each day I was told “you’re not showing as having a meal deal, there’s nothing on our system for your room number” and the staff always blamed the hotel staff for not doing their job properly. I was therefore told to wait aside everyday while someone physically went and confirmed next door with the hotel. When they tried ringing the hotel reception there was no answer. When they eventually confirmed daily that I did have a meal deal, I was then ignored until everyone else in the queue in front of me was served. I felt totally embarrassed and the staff even stated that the situation with the lack of communication with the hotel was “stressing them out”. Overall the customer service was really bad and I was made to feel like a nuisance. The bed and towels were clean, but everything else was filthy. I would not recommend eating anything here or staying longer than 1 night

Have stayed at a lot of Premier Inns and this was one of the best. Booked a one night stay for two family room as travelling as two adults and four kids. Check in was great, warm and friendly The family rooms are brilliant, with an extension to room which gave us lots of extra space. The room was clean and beds comfortable. There was two fans provided to keep the room cool. The golden tickets left on the kids pillows to recieve a prize from reception was an added bonus and the kids loved it. Breakfast was good, lots of choice and fresh food. Although it was busy as open to the public and was a weekend day. Even when checking out the staff were friendly and pleasant. Great customer service. Would definitely stay here again.

Breakfast is meant to open at 7 o'clock on weekends but it opens at 7.20 am, we had to be in Southampton for 11 o'clock so we asked if we could cancel breakfast at 6.30 am the answer was no but at 7.10 am it was a yes. Which had made us 40 minutes late. In my opinion a bad stay