Maidstone (West Malling) Hotel

Ich habe das Hotel leider nehmen müssen weil es in der nähe nix anderes gab. Aber eines soll gesagt sein Der Zustand erinnert eher an Container. Kritikpunkte: 1. WLAN ist sehr dürftig und erinnert an 56k Modem zeiten. Wer es schneller Brauch muss 5 Pfund locker machen 2. Frühstück kostet ebenfalls 9 Pfund extra und ist bei einem Zimmer Preis von 78 Pfund nicht inklusive 3. Zimmer sehr Warm und direkt an der Straße gelegen. Somit ein Lüften zwar möglich man sollte aber nicht darin verweilen oder Schlafen 4. Jungenherberge still oder Monatage Hotel wäre eher zutreffend 5. Zimmersevice macht nicht ihren job, dreckig Positiv.: 1. Zimmer sehr groß und gut ausgestattet (Couch, Tisch, Bett, Wasserkocher, TV wenn auch nicht mehr Zeitgemäß), Bad mit Wanne und Waschbecken ausgestattet

Al bij al goed hotel voor een tussenstop, al was onze kamer niet grondig gepoetst (de badkamer wél). Eigenlijk onbegrijpelijk: waarom niet gewoon 10 £ per nacht méér vragen en de kamer een degelijke poetsbeurt geven (ontbijt inbegrepen was de prijs nu slechts 76 £)? Wél zeer ruime en comfortabele kamers met ook opvallend weinig omgevingsgeluid, noch van andere kamers/gasten, noch van het verkeer. Goede ligging, vlakbij autosnelweg en met ruime parking. Enige zware minpunt is de Brewers Fayre naast het hotel, waar je iets kan eten/drinken, maar waar ook het ontbijt geserveerd wordt. Allesbehalve proper en hygiënisch. De vloer en tafels waren zo plakkerig dat je je glas of bord werkelijk van de tafel moest lostrekken. Ook niet bepaald gezellig ingericht, storend luide ochtendmuziek en ontbijt niet altijd warm.

You must request house keeping when you check in or they won’t clean the room. The adjoining Castle Lake pub/restaurant smells very old and stale. The staff are friendly and I appreciate these issues are nothing to do with them. Check out is 12pm so that was nice and the beds are still super comfortable.

This is not a modern property at all but I was aware of that. I travel a lot and have stayed in some great places. When checking in I was absolutely shocked by the unusually stifling hot room. Fans are provided and an open window didn't offer any comfort whatsoever. Something made me question why these rooms were so hot as the inside temperature was easily 33 degree c. During my stay I was lucky enough to get 2 hours sleep and at one point started to feel severe heat exhaustion to the point of gasping for breath. I did complain to The Manager Ruth about the "guaranteed good night's sleep" and she said it wouldn't apply here. I mentioned I had put in a complaint to the Head Office. Also, whilst I was there, the room was not cleaned after requesting and complaining and the room looked as messy as when it was left. I must admit, this is the first time I have never had my bed made or sheets changed. During my stay, I paid for 3 full breakfasts using cash and debit card but then my husband was charged for 3 more full breakfasts without his consent. This is fraud and I will be contacting them in due course. This place is a suffocating hellhole and would not recommend it at all. Thanks Premier Inn for ruining my experience.

Room smelt very musty and damp, a lamp was showing its wires - not safe. The breakfast was poor and fruit looked as if it had been put for days. Staff were not keen with regard dietary requirements and things on offer.