Maidstone (Sandling) Hotel

Dit hotel is vies en verouderd. De kamer was 22 graden terwijl de verwarming uit stond en het raam open. We hebben hierdoor het dekbed uit de hoes moeten halen om onder het overtrek te slapen. We schrokken enorm toen we zagen hoe vreselijk smerig het dekbed was, vol met gele en bruine vlekken, een dood insect en een lange zwarte haar! Ik kan niet geloven dat er mensen zijn die hier een schone hoes omheen doen en iemand hier onder laten slapen. Echt schandalig! Hoe durven ze hier geld voor te vragen? De badkamer is oud en beschimmeld met overal kapotte en vieze hoekjes. We hebben eerder ook een verblijf geboekt in dezelfde stad(!) bij de Premier Inn Town Centre, deze was wel schoon en netjes. Ik zou dus iedereen aanraden om Maidstone Sandling te vermijden en door te rijden naar Town Centre.

There are some good Premier Inns around but this one is not one of them. In fact I would say it is bottom of the pile. Everything works but a refurbishment is long overdue. It is frankly tatty and uncared for. The scene is set by a triangular brick flowerbed near the entrance which is falling to pieces and has become the repository of cigarette buts. As you go along the corridor to your room the lights only come on individually when you are about six feet away from each of them, energy saving gone mad! The room is dull and uninspiring and looks as though it was last decorated about 20 years ago. Breakfast is served in a dreadful Beefeater next door which lacks light and is really like a time warp from a 1970's motorway service area. In order to brighten it up someone had the idea of painting the columns bright orange which only makes things look worse. I really had no idea that such awful places could still exist in 2026. Breakfast was edible but couldn't find any brown bread. In fairness the staff were absolutely fine and the location next to the River Medway is good and quiet. Because of its location the hotel attracts people and therefore probably means that Premier Inn management think that they don't have to do anything to improve it. If they did though it would probably attract far more people and also the Beefeater would gain from passing trade, which is plentiful, and currently catered for by the cafe further down the river by the lock. Really it is a missed opportunity to make the most of an excellent site.

Quiet location close to M20. Very convenient beef eater for breakfast overlooking the river. Friendly and helpful receptionist. Blackout curtains in the room. cordless kettle and glass cup so you can see they’re clean. Very thoughtful limit on TV sound.

Another lovely welcome from Suzanne and an enjoyable stay. Quiet, comfy room, WiFi worked well. Good location with riverside walks. The Beefeater next door is always good value for money.

Our experience was excellent. We travelled with our son and booked a family room. The beds were very comfortable, and we loved the bath and coffee/tea facilities after a long drive. The friendly receptionist helped us locate a power adapter in the middle of the night. English breakfast buffet at the restaurant in the morning is great.