Maidstone (Allington) Hotel

Das Hotel ist an und für sich nicht schlecht. Allerdings hätte der Empfang, als ich ankam freundlicher sein können. Auch fand ich mein Zimmer direkt im Obergeschoß neben dem Treppenaufgang nicht Ideal. Am Aufgang schlug ständig die Tür sehr laut nach sobald jemand den Treppenaufgang nutzte. Das Zimmer war sauber und aufgeräumt. Auch war die Dusche/WC in einem akzeptablen Zustand gewesen. Jede Menge Parkplätze waren ebenfalls vorhanden. Ich würde das Hotel eventuell wieder buchen. Dann aber ein Zimmer, welches nicht direkt neben dem Treppenaufgang liegt. Das Personal muss freundlicher werden.

Ruhige Lage, gute Zimmerausstattung, neu renoviert, sehr sauber, sehr freundliches Personal. Ständig besetzte Rezeption! Angrenzender Pub bietet gutes Essen in gemütlicher Atmosphäre. Informationsmaterial im Hotel sehr umfangreich. idealer Ausgangsort für Fahrten nach Canterbury, Rochester etc.

Nous sommes allés dans cet hôtel à 6. Les chambres ont été réservées par notre guide anglais. La personne à l'accueil n'a pas trouvé notre réservation dans son ordi. Elle a dit à notre guide qu'il a certainement triché en imprimant son document de confirmation de réservation !!! Nous sommes restés à la réception 3 heures avant que la situation se débloque. Il est inadmissible de traiter des clients comme ça. Je ne sais pas comment on peut garder un réceptionniste comme ce monsieur à ce poste. J'ai des photos, mais je ne vais pas les poster.

The Premier Inn was generally ok, except their failure to check our requirements, one question it seems, ie we booked 2 rooms for 4 adults and 2 children paying for our breakfasts as well as accomodation. We also had dinner in the Beefeater, waitress took our drinks order and brought 4 pints and 2 halves of coke max to our table, spilt all of it, mainly over my daughter! We know accidents happen but there was no effort to reseat us even though there were options available, in the end we got up and moved ourselves, we asked for replacement drinks 3 times and in the end my daughter went to the bar herself to ask for them. We ordered our food and when it came 3 of the 6 plates had incorrect items, that was sorted quite quickly. But by this time it was late,none of us wanted any dessert, even the children. At breakfast we presented ourselves and were greeted with a very brisque "have you booked" to which I confidently said yes and we've paid for it, "well you haven't booked" you're not on the list, which is where the question I mentioned at the beginning of the review came in, did the receptionist ask you if you wanted to book a table, I to which I responded surely the fact we paid for it in advance would answer that! By which point I must admit I was getting a bit annoyed, she flung a dismissive hand at the empty table for 8 behind us and said you'll have to sit there until we can sort you out. We sat and waited nearly 35 minutes before anyone spoke to us again (except to say we're very busy with people who've booked their tables). When we ordered our breakfast it came about 25 minutes later only 1 of our 6 plates had the right items we'd ordered, the waitress brought a bowl of extras ie sausages bacon tomatoes hash browns, no apology and said there you go pick what's missing out of that! Utter shambles and I speak as someone who's stayed at Premier Inns hundreds of times with rarely an issue.

Nice hotel. Friendly staff and a perfect location for us for visiting daughter at Uni. Unfortunately we were there on the hottest weekend of the year and with no aircon and a window that barely opens, we almost roasted alive in there. We did know there was no aircon so just unfortunate timing but it’s not something we’ll do again in the summer months. Lesson learned.