Rainham (Kent) Hotel

I have stayed here before and this time had an even better stay, the staff here are so kind and welcoming. Abby on reception remembered us and we had a card and some chocolates in our room. We Love staying here and will always come back. Cleaning lady was also very helpful and always made sure we had enough towels.

Really nice little hotel. Clean, spacious rooms (way bigger than the other hotels we stayed in on our trip.) Friendly staff. The only downside is that although you can get room service, you have to go next door to the attached restaurant and pick it up yourself, then carry it back. But handy to have that option, considering this isn't a 5 star hotel.

The receptionist was very friendly on arrival. She also had turned the air con on before we arrived. The room was large and very comfortable. It was nice to have a walk-in shower. The air conditioning worked really well (it was a very hot Saturday). Breakfast on Sunday was great. I didn’t like the look of the granola so had weetabix for a change. The hot part of breakfast was cooked to order and was tasty and hot. If we need to come back to the Medway area we will stay here again.

I would have scored this higher if it had not been for our poor experience at breakfast. The room was clean and comfortable, the aircon was working well. The bed was comfortable and we had everything we needed. Only thing I would consider would to be change the plug sockets to have USB. Hotel staff we spoke to seemed pleasant and helpful. On to the bad! Breakfast was not a good experience, the only good part was the cooked breakfast. The coffee machine never worked. They ran out of croissants/muffins The fruit salad looked like it had been sat there hours If you went for continental you would have been very disappointed! The toilets were unclean and lacking toilet roll The staff were very unprofessional, one member of staff sat at the entrance on the work phone complaint about work (unclear if this was to a work colleague/personal) but we could hear this from our seat. The other member of staff was talking very loudly to some diners she knew about sweating her tits off and other inappropriate comments. There was hardly anyone in the restaurant and with 2 members of staff it wasn’t like they was rushed off their feet to address some of the issues. I would come back to the hotel but eat somewhere else. We have stayed at quite a few premier inns and this is the worst breakfast experience we have had.

Fantastic staff in Reception and Restaurant next door. Very friendly and informative. Could not do enough for us. Very very clean. Fantastic value for money. Breakfast was freshly cooked to order. No complaints at all. This is the only place I would consider staying if we went up to visit the family again