Douglas (Isle of Man) Hotel

This was our third visit here whilst visiting relatives on the Island, and unfortunately our last. We booked a mixture of premier plus and standard rooms for our party, but all were looking very tired and in desperate need of refurbishment. There was a huge bleach stain on the corridor carpet on the 5th floor, and the carpet in our room (506) had a muddy stain, which could have been easily cleaned. The sink hadn't been cleaned from the previous occupants, and the fixed shower screen had a lot of mould around it, with one of the silicone seals hanging out of it. Our party stayed 3 nights and despite requesting our rooms being cleaned and fresh towels, this only happened on the final night for one of the three rooms. We ate in the hotel one evening and we have no clue how the two young members of staff calculated our bill. We queried this with the Duty Manager, Maxine, who was very apologetic and agreed we had been overcharged by over £18. She refunded us a couple of breakfasts that we had already prepaid but upon checking my bank at home can see that she actually charged me an additional £21.98 instead of refunding. The staff do work hard and are very nice, but the systems and procedures which have Premier Inn have introduced since our last visit, would mean this hotel isn;t an option for us in the future.

The hotel was set back away from the sea front on a relatively quiet street. the staff were efficient, hard working and always doing their best, premier inn should be proud of them, however it was obvious at busy times (in the evening) that they were short staffed. The room was quiet, clean and tidy. I know its a first world problem but in four nights stay my room was not serviced, despite a request to the receptionist and housekeeper. I guess the absence of a door hanging notice could be the problem, but washing cups daily in the sink is hardly hygienic. I finally collared a cleaner on the last day and managed to get clean cups! The restaurant and bar was busy and the chef (and waiting staff) worked tirelessly for hours to turn out hot tasty meals, well done to them . The basic wifi was very poor, maybe to encourage us to buy the £5 daily deal! (much better) . I would stay again, but not for four nights.

First time to isle of man, hotel taxinride from ferry terminal £4.00. Few negatives, not enough staff on hand and when given keys no instruction ie were room was, eating an drinking options and the fact that the bedroom doors were so tough to open! Had a meal in restaurant first night, waited almost an hour and only few people I'm restaurant, food ok, but no check backs or offer of desserts or more drinks. Positives, breakfast very nice lots of options. Mns over road for snacks etc. Bed comfy. Have to mention the following staff members who were great, Ashton, marine and thomas, thomas your a star!!

Went with my sister and our children (4 in total) we had a conjoined room that was lovely and clean and spacious enough even with three beds, the staff were all really amazing getting us checked in and getting everything we needed ready, we all had breakfast all three mornings and it was beautiful, £20:98 for all six of us and unlimited buffet style fry up with cereals, pastries, toast and drinks all included we will defo always choose the premier inn Douglas next year :)

Excellent location. Plenty of parking nearby. All staff were so knowledgeable and accommodating; friendly and efficient. Particularly Maxine; Ashton; Shanice. Nothing was too much trouble for them. A great team and a credit to the company.