Ware Hotel

Ein entspannter Nachmittag im Hotel, zentral, nahe der Stadt mit freundlichem Personal. Vielen lieben Dank an Helen für die Bemühungen 💖! Wir kommen wieder!

Das Hotel ist sehr schön und auch das beefeater Restaurant ist gut. Das einzige Problem war die Reservierung über Internet wenn man in England ist aber eine ausländische Handy Nummer hat ist es nicht möglich ein Zimmer zu buchen. War im Hotel und wollte ein Zimmer buchen zum Schluss musste unsere Sekretärin aus Deutschland das Zimmer buchen.

We arrived late in the evening and were immediately disappointed to find that our room had clearly been “hot boxed” – the smell of cannabis was extremely strong and unpleasant. It was obvious the room hadn’t been properly checked before we arrived. We asked to be moved and, after some delay, were told we could change rooms. However, we were then informed that our son (who is 14 but already 6ft 1) would have to sleep on a mattress on the floor, which is completely inappropriate. After some chaotic back-and-forth, staff eventually brought in a proper bed, but the room felt very cramped as a result. The following day, the hallway also smelled strongly of weed. Staff repeatedly blamed builders, but regardless of the cause, housekeeping should be identifying and addressing this before guests arrive. Our original room had very obviously just been smoked in, which is unacceptable. We also found the female receptionist to be quite rude and unhelpful during the situation. To their credit, we were eventually given a 50% refund for our stay. We regularly use Premier Inn for convenient overnight stays due to our children’s sports commitments, but based on this experience, we would not recommend this particular location.

From the greeting to the room followed by a meal in the Beefeater restaurant was absolutely perfect and will definitely come again.

Overall very good experience from checking in to the cleanliness and service all round couldnt fault any of my time there (premier inn ware).