Hitchin Town Centre Hotel

Das Hotel entspricht dem Premier Inn Standard, hat für England recht geräumige Zimmer und liegt ruhig in der Stadtmitte von Hitchin, wenige Minuten vom Bahnhof entfernt und relativ nah am Stadtzentrum in einer ruhigen Straße. Die Einrichtung ist funktional, sauber und modern.

Premier Inns liefern gleichbleibend hohen Service und Standard zu marktüblichen Preisen - Differenzierung durch neuwertige Ausstattung, Sauberkeit, Freundlichkeit. Bis auf die Freundlichkeit leider nicht immer Tugenden britischer Hotels. Dieses PI ist relativ neu, in der Ortsmitte von Hitchin gelegen. Zahlreiche Restaurants in unmittelbarer Nähe. Hitchin selber ist ein sehr netter, kleiner English Market Town. Quasi das absolute Gegenteil des Nahe gelegenen Luton. Parkplätze direkt gegenüber vom Hotel, allerdings öffentlich und daher kostenpflichtig, jedoch nur in der Zeit von 0800 bis 1800. Frühstücksbuffet und Abendessen wahlweise im Hotel eigenen Restaurant. Entspricht - wie die Zimmer - dem neuesten PI Standard. Kennt man einen, kennt man alle. In diesem Falle eine positive Aussage. Unbedingt empfehlenswert.

Neues Hotel Mitten in der Alte Markt. Stadt Hitchin.Sehr freundliches Personal.Super Zimmer mit sehr komfortable Bett.Preis leistung sehr gut.Alles zu Fuss schnell erreichbar.Super Frühstück und Abend essen.

Arrived late afternoon, checked in without issue. We had booked evening meal / breakfast so asked if we needed to book a table, we were told the hotel was not busy, no need to book. Very true, when we ate, we were the only ones in the restaurant part. Meal was uneventful, server was also manning reception desk as well as taking food orders, preparing and serving the meals. When we got to the room we noticed how unbearably warm it was, without opening windows. The AC control was showing a fault, pushed some buttons to reset, it came back on and went straight into fault again and shut off, the screen showed the room at 26.5 degrees, way too warm. There was an electric fan placed in the room as well, when plugged in it made allot of noise, but moved very little air, useless, and just barely moved some warm air around. We also noticed some house keeping issues whilst unpacking. There was no remote control for the TV, there were two half drunk bottles of water on the windowsill, there was a used towel hanging behind the bathroom door, there was an aerosol cap by the door into the room, the bin had a split bag with rubbish already in it. It did not appear much attention had been paid to cleaning the space. We reported the AC issue downstairs to the reception staff / waitress in the restaurant, noted the remote missing and fan useless. She said she would check the status of the AC, and get another fan put in the room whilst we ate dinner. She also brought a remote to the table for the TV. When we finished out meal, we took a short walk outside and came back to the hotel. The room was as warm as ever, the fan was exactly the same as when we arrived. We settled down to watch TV, using the new remote, and spent a very uncomfortable night in 27-28 degree heat without any air movement. Not at all impressed, have written to customer relations at Premier Inn, we reported the issues as they happened, apart from the remote, nothing was done about the room/AC. If the hotel was as empty as we were told, surely we could have been moved to a room where the AC was functioning.

Disappointing stay! I was looking forward to my first stay in a premier inn hotel but the whole experience was underwhelming and it’s only redeeming feature was the staff who remained pleasant and helpful despite the pressures they were being put under. Automatic check in was broken, no reception staff immediately available, keys not working, broken coffee machines, ripped curtains in our room, dirty towels… but the worst part was how disgusting our room smelt. It smelt like a greasy spoon cafe and it didn’t get any better the whole time we were there. It literally felt like the kitchens extractors were directed straight into our rooms. The parking was also a terrible experience but that we cannot blame on the hotel. Just make sure you understand where you can park as it is extremely confusing.