Hemel Hempstead West Hotel

Mirror was covered in dust, there was hair in the bath, pee stains on toilet seat and also the pamphlets on the desk were all over the place not neat and tidy. I had to clean the room myself

From start to finish, a very good experience. Staff were very friendly and helpful. Breakfast was also very good. Size of our room was also very decent. Can't fault them on anything. Very good price too.

Good that there is free parking at this hotel. Room wasn’t ready even though we had booked and paid for an early check in. Staff were friendly and helpful. Bar/restaurant area clean and tidy. Breakfast was quite good. Hotel does require some refurbishment. The bedrooms are a bit shabby, dark and need new paintwork and bathrooms need new grouting. The heat was the worst thing though. There was no air conditioning which I knew but thought it would be okay as it was September and cool outside. However, the room temperature never went below 26°. Two fans were provided with little effect. The hotel definitely needs air conditioning and I would be reluctant to stay again because of this.

The room (110)was incredibly hot ( 28 degrees) despite the fact when we got to the room at 11pm the outside temperature was about 19 degrees. We tried to adjust the thermostat from 28 - it went to 16 for about 10 seconds and jumped back to 28. We tried numerous times to reset it but it was clearly malfunctioning. We opened the window and put the fan on but it made no difference the temperature remained at 28 degrees. Consequently we had a very poor night sleep. I told the manager this at breakfast. He said that he knew the rooms were hot but there was nothing he could do. Subsequently complained to customer services but they are not interested and they say it is not covered by their good night guarantee ( if this isn’t I can’t imagine anything is covered) as this room should never have been allocated to customers if they knew already that the thermostat was malfunctioning and the room was too hot to sleep in

The rooms are stifling, fans are provided but give little to no relief especially for a family of 4. Not enough cups for occupants and no direction given as to drinking water. Breakfast was excellent and couldn't fault the variety on offer.