Ross-On-Wye Hotel

The hotel is in the middle of being renovated, and our room was one of the renovated rooms which was very clean and tidy. We have previously stayed in this hotel, but our experience overall this time was very different. We enjoyed the bar and restaurant next door, but on this occasion it was closed. We were not advised of this at the time of booking. On arrival we were an hour early we enquired if the room was ready the receptionist didn’t answer that question but said if she checked us in there would be an additional £15 early check in charge. We declined and returned later. On return we left our personal belongings in the room and asked if the receptionist could call a taxi, to which she replied no there were numbers in reception we could call, no numbers were visible. Having paid £10 per person for a breakfast we were asked what time we wanted we booked for 10.45 we arrived at 10.30 on arrival for breakfast there was now a place in the hotel for breakfast. It was buffet style, bacon was over cooked, scrambled eggs were very rubbery, mushrooms part cooked. Once again previously it was cooked to order. Half way through breakfast, the staff started clearing up and making us feel uncomfortable so much so we left just after 11.00. We’d previously been told that breakfast was unlimited and serves until 12.00. We’d previously suggest that information should be clearer on booking, there is no bar you can use on or near the premises.

Stayed here on the way to Cardiff. Friendly staff. Clean and comfortable. The room had everything you could need, was large and well thought out. Good shower. Very comfortable bed. Would stay here again and with Premier Inn again. Ross on Wye is close by (driving distance) and such a pretty place with lots of shops and independent shops and restaurants, would like to re-visit.

Had a great time in Ross-on Wye, starting point and ending point was the Premier Inn - great first impression, warm welcome from the girl at reception. Only down point, and it is minor was she wasn't able to call a taxi, but she did offer a list of numbers. Hotel was clean, comfy which is all I needed!

Parking fines, a make guest been given my room and entering while I was asleep after 11pm. My colleagues, all had issues with being given rooms that were occupied. On check in there were mistakes in the billing and we were asked for more money. The chef did not arrive for dinner service and we were not assisted with alternate options with one elderly couple saying they had no choice but to eat crisps for dinner. Not acceptable that I have now received multiple parking fines for my stay when the website clearly states free parking.... Lack of advice at reception on parking...... Also my room key failed to work every time I left the room I needed a new key.

Horizon Parking Fine We stayed at the Premier Inn from 31st August to 4th September. Booking reference AMQ8510471. Having a Blue Badge we were able to park right next to the entrance. As we have used Premier Inn's many times before we recorded our booking at reception, confirmed duration of stay and inclusive deal and also provided the vehicle registration to the receptionist. We thought this to be sufficient. No signage was noticed between our short walk to the entrance (about 5 paces). Am I now to expect further charges for the additional 4 nights (5 days) of our stay at Ross On Wye? The online advert states that parking and Wi Fi are free at Premier Inn, and we understood that as with previous stays at other Premier Inn's, that it was sufficient to register a vehicle at reception on arrival.