Ross-On-Wye Hotel

Absolutely shocking hotel same as last year no chef turned up on Saturday night so no staff on duty as shifts were cancelled 1 lad running around to cover the bar and reception etc the Friday night the restaurant was open with 2 young lady’s working non stop to accommodate everyone including running the bar serving drinks etc but the breakfast Saturday morning was shocking eggs were dry along with the bacon and sausages ! And the cost is over the top clean room nice bed but no air con and no fly screens on windows ! We will not be returning.

Used the Premier Inn as a stopover for our cycling tour to Ross-on-Wye, able to keep bikes in the room which is a big bonus. Staff friendly and efficient, rooms clean and tidy, and overall very satisfied.

Family room was a good size, but even on a moderately warm day (23 degrees outside) the room was unbearably hot - showing 29 degrees on the thermostat in the room overnight with the window open and the fans on. Would not recommend.

I visited the Premier Inn, Ross-on-Wye, where I was booked to stay in July 2025 for three days. Having been away for most of the day on the 2nd day, I returned to the hotel at approximately 8:30 pm, to be told by the reception staff that the hotel was closed. No offer to find alternative accommodation (perhaps at one of their other hotels) was made, instead, my friends and I were told to try to find accommodation 14 or 15 miles away in Hereford. I am 76 years of age, suffering from ill health, so to be given no other option but to look for accommodation and somewhere to eat, late at night, irrespective of budget, or drive home, a 150-mile journey in the dark, was simply outrageous. I was on a 3-day break with friends, so my break was ruined. Had anyone consumed alcohol, they would have been unable to drive and forced to sleep in the car park. Fortunately, I did not consume alcohol. To add insult to injury, upon returning home, I received a form to fill in, asking me to report how much I had enjoyed my visit. So much for Premier Inn’s motto “a great night's sleep”! On my return, I complained to the head office, and without even asking, was told that under no circumstances would they offer any compensation (I was hoping to be compensated for my fuel costs). I later discovered that the hotel was closed due to an infestation (earwigs), so understandably, it had to close but their attitude to customer care was shameful.

We paid £122 to share our room with cockroaches, in the bed and bathroom (crawling over our toothbrushes). Rubbish nights sleep bc we had to sleep with the light on. Room too hot, no aircon. Don't recommend. Reception staff were good though.