Hereford City Centre (Old Market) Hotel

Staff ok, food ok, but my stay was spoilt by the very low quality of cleaning in my room. There were long dark hairs already in the bath when I arrived and the waste/plug hole was absolutely disgusting. In all my years of travelling, this has to be the worst example I have ever seen. I complained and received a token apology, but felt nothing much would be done. I will not be returning and will have second thoughts about staying at other Premier Inns if this is an example of their cleaning/hygiene. Yes, it was that bad - please see the pic, which doesn't really show how bad it was!!

The carpet in my room was disgusting. The one microwaved breakfast I tried on day one drove me to Greg's for day two breakfast. But all is not bad Alli, who operated the bar in the evenings, doubled up as a bereavement councillor. Even supplying the tissues. Thank you Alli.

This review is all about my experience of the new Premier Plus rooms. I’ve stayed in lots of Premier Inns (although prefer IHG and Hilton because of the points). However, I’ve never stayed in a Premier Plus room before so I was intrigued to try it. It was expensive at just shy of £200 a night without dinner. So, these rooms have obviously been designed by someone who rarely stays in hotels! (I’m at 132 nights this year, so far). The major annoyances with the regular rooms haven’t been addressed: 1. There’s still no heated towel rail 2. There’s still no electric / anti misting mirror 3. There’s still no soft closing loo seat Instead, some additional annoyances have been introduced: 1. There’s no instant coffee (one has to go and get it) 2. There’s nowhere to put a large suitcase. In regular rooms the sofa bed is perfect but in the Premier Plus room I ended up sharing the bed with it! 3. The ironing board takes up most of the space in the little wardrobe making it difficult to hang up shirts 4. The new glass shower door means one gets soaked with cold water turning on the shower, rather than the protective shower curtain in the regular rooms The changes are largely cosmetic. The arm chair and stool look great but I didn’t use it; the upscale coffee machine will be popular with many guests but I didn’t use it; the decor, linens and artwork is much nicer. The mineral water, fridge and upscale toiletries are great and the redeeming features. Would I pay extra for a Premium Plus room again? No, absolutely not. This is all against the backdrop of a wonderfully run hotel with great staff and better than average evening food. It pains me to leave an honest review of the Premier Plus rooms but ‘buyer beware’.

You always know you'll get clean towels, sheets and a comfy bed at a Premier Inn (and if they have been refurbished, all the better) but the reason this hotel gets five stars from me was because of the staff. We stayed two nights (in room 202) and from check-in, to dinner one night (my veggie burger was delicious), to breakfast both days (also tasty) and check out, the team (Laura, Sharon and Alison in particular) were lovely. They went above and beyond to make sure our stay was the best it could be. This was five star customer service. The whole team are a credit to Premier Inn.

Very well sited hotel for the city centre. Clean and tidy Walkable (level walk) from the railway station. Laura was very helpful in answering a few questions and sourcing an iron immediately after checking in. Nothing was too much trouble. Breakfast was cooked to order on my visit and was of good quality.