Southampton West Hotel

L'hôtel est joli de l'extérieur, le parking est pratique et gratuit. La première chambre que nous avons eu était infestée de fourmis; après réclamation et attente on en a eu une autre qui donnait sur un mur de briques avec une lumière mais c'est mieux que des insectes... Le second jour la carte de la chambre ne fonctionnait plus c'était très pénible après une journée fatigante. La chambre est petite pour une famille de 4 mais fonctionnelle, les lits des enfants sont trop près l'un de l'autre mais pour un court séjour ça passe. Les enfants ont aimé les bonbons et le petit déjeuner était absolument parfait +++ le personnel était agréable. L'hôtel est bien placé, pas loin de paulton's park, et le restaurant pub à côté génial je le recommande!

Staff were very friendly and accommodating. Entrance was via a pub’s carpark which was not signposted. The place was not great, quite shabby with a lingering mild smell in the stairwell. It did its job as a convenient overnighter but the price was quite high considering the place was in need of a refurbishment.

For the price of £100 a night the room was not up to standard. The head board was heavily stained and covered in dust. I went to retrieve the extra pillow from the shelf and it was caked in dust,i wasn’t sure if i should use it or take it to a museum to see how long it had been untouched. The same goes for the window sill and other ledges in the room. The paint was peeled and flakey in the bathroom, the shower was broken and spraying everywhere the silicone was mouldy and grubby. The bathroom in general didn’t feel clean and was in desperate need of some love in the form of an update, to top it off faeces stains in the toilet a gift from the previous guest. The carpets in the room were ripped and pulling away from multiple areas on the wall leaving areas of concrete floor exposed as well as the rest of what was left looking tired and grubby, it had a nostalgic feeling of being in a your local pub as a kid in the 2000s. Air con wasn’t working but they provided a fan to circulate the hot air thankfully. Walking down the dingy and musky smelling corridor is an experience,I didn’t know if I was going to my room or a jail cell. At least the bed was comfy and bedding clean 2/10 for this branch! After all that has been said I will continue to use premier inn as I’m usually satisfied with the service they provide.

Excellent customer service from Sharan .. went above and beyond, couldn’t have been more helpful with my check in and with her local area knowledge.. guiding us to local attractions and eateries.. as well as shopping suggestions .. hotel was clean and quiet .. perfect !!

Great family room, love the mosquito nets on the window and the fan in the room. Clean, tidy, good bedding, nice liquid soap and soft fluffy towels. Handy having a pub next door to have evening meals at, and breakfast when the on-site restaurant was unable to cope with more diners. Will definitely return to Southampton West as a base for holidays as it’s ideally located for the New Forest and the coast.