Farnborough West (Southwood) Hotel

I had one of the worse nights sleep ever in a hotel room. Our hotel room did not have air conditioning . It had a desk fan and a pedestal fan. The night we stayed was very hot and found it very difficult to sleep. I find it appalling that this hotel did not have air conditioning , it was baking and uncomfortable in our room. Other points were the USB charging port next to our bed were not working. Our bedsheets had stains on them. There are no lifets in this hotel, so we had to carry our luggage up the stairs. We had booked a deal which had room and dinner and breakfast included . However there were certain exclusions on the drinks.. ie only 2 brands of beer and house red. No where at all in our booking did it list the exclusions for the meal. The restuarent (brewyers fayre) had a tacky dated interior which look in need of some renovation. We had to order our food from the bar and the waitress got confused a few times especially when we wanted to subsitute chips and onions rings for salad when ordering the steak. It said on the menu that you can do that but the waitress didnt know the menu and was looking baffled! The food for dinner was good and enjoyable as was breakfast. They only had 1 coffee machine which took ages to make a coffee and had to be stopped twice to take coffee grounds out and then add milk, making it more slower! I am throughly annoyed that in this day and age and with competitor hotels such as Travelodge fitting rooms with Air Con, that Premier Inn cant do this. I had a terrible nights sleep and this afffected my enjoyment of the British Motor Show. This is not the first time ive had a bad experience staying in a Premier Inn hotel but certainly now , i will avoid staying in a Premier Inn Hotel because they provide poor quality rooms and terrrible service. Their buidlings look quite run down and dated.

Poor outdated hotel that lacked cleanliness and also the rooms were uncomfortably hot, yet the corridor was cool. Only positive was staff were friendly

Book somewhere else in the summer or when its hot Rooms very warm, hot aircon and cant open windows waste of money, no sleep at all Room fine, staff fine, parking fine

This hotel was clean and spacious. The bed super comfortable. The bathroom was clean. Usb ports next to the bed. This is the best premier inn I I have stayed in.

Charlotte and her manager were so helpful. We accidentally undercooked our stay by 2 nights. Even though they couldn’t reach us, they kept our room and extended our stay for us when we returned late at night - all with a cheerful attitude.