Farnborough West (Southwood) Hotel

We have stayed at many primer inn hotels over the years this one is no different We arrived to no one being on the reception desk as we could hear a conversation in the back we rang the bell and someone did come don't know who but she seemed nice enough we were not asked if we wanted to book breakfast and wasn't told you have to book it over at the restaurant the room was clean and had everything we needed as we were there for comic con in Farnborough the next morning we asked at the reception desk for our room to be cleaned and then went over for breakfast which we payed asked if i could have some vegetarian sausages which the lady said she would order we started eating and i noticed that my sausages hadn't come we asked the lady who said she forgot and apologised they eventually came lol after we come back from a great day we found that our room had not been clean dirty cups bed not maded ect my hubby went to ask why this hadn't been done the person on the desk thought it had been done unsure why not ? we did get some clean cups in the end only thing was my hubby after eating breakfast had a bit of an upset stomach not sure if it was breakfast or not ? the hotel is in a good location but unsure if we will return as we have stayed at better

I have stayed at this hotel on numerous occasions and although not the best I have always found the staff to be ultra helpful and friendly. I was checked in by Charlotte who I have met before and who nothing seems to much trouble for, especially as I am a really fussy guest. Good stay again thanks.

Very good service from start to finish. Rooms clean and well equipped, bed very comfortable and good breakfast. Very good FREE parking. Good value for money, would recommend.

Nice large room, generally clean and tidy, bed comfortable. It was very hot in the room but there were already 2 fans in the room so this must already be a problem that the hotel is aware about. Good to see a solution. Great location to visit family we have nearby. Negatives - large orange/red stain on the bottom bed sheet. The cleaner could have certainly spotted this when making the bed. This is why it doesn’t get a full mark for cleanliness. No decaf in the tea tray. Not sure if they have stopped this but as I’m pregnant I couldn’t have a hot drink in the room in the morning, a little let down.

We were extremely disappointed with the condition of the room. From the moment I walked in, it was clear it hadn’t been properly cleaned in a long time. Dusty skirting boards, dusty lights in lamps, dusty fans and that’s just the start of it. We moved the bed to suit our family needs and it was clear the bed had not been moved in YEARS. The thick layer of dust, dead moths and insects was not acceptable. The bathroom was relatively clean however the soap dispenser was covered in mould. The hotel promised a deep clean would take place whilst we were out the next day. This did not happen. They gave us new towels (with an addition of a long black hair), emptied the bins and sprayed some air freshener. The soap was still mouldy, the dust still covered the floor and the skirtings etc. We were moved rooms to find the exact same, dirty dusty skirtings, light fittings fans the lot. Only goes to show is every room like this? The receptionists we dealt with were lovely and really tried to help, however with a fully booked hotel one night, and then a late return the next night there was not much to be done. For the price paid, this is completely unacceptable. A hotel room should feel clean, safe, and welcoming, but this one felt neglected and dirty. I would not recommend staying here unless serious improvements are made.