Manchester Airport (Heald Green) Hotel

Ridiculously Convenient location for the NCP airport parking. Bathroom a little tired, bedroom fine. Consistent with what we'd expect from premier Inn. Dinner was alright. Breakfast on point. The lad serving was a superhero. Not sure if we are nameing names but big up I**N. Top notch Premier Inn worker.

Hotel was ok up until I noticed the toilet was running none stop by the point I noticed at around 9pm I thought i could live with the noise but it kept me awake most of the night I was up for 3am for a flight anyway. When I mentioned to the lady at checkout she never seemed surprised about the issue. This is my first bad experience with premier inn I don't think i will be back at this hotel

Terrible hotel, rooms smell damp carpets filthy and badly needs updated. We did not sleep well due to the stench in both rooms so not well rest for the long flight ahead of us. We will not be back and would not recommend.

Great stay. Warm welcome, very clean room and bathroom comfy beds, fab breakfast and friendly staff. I would recommend staying here.

We were allocated room 31, which has connecting doors with another room. On entry the connecting doors were closed with settee placed in front of it, both connecting doors were unlocked, although we had no reason to suspect this. While in the room two young occupants in the connecting room decided to open the door, push the settee out of the way and try make entry to our room. Fortunately my partner, in a state of undress, heard a noise, shouted and they ceased with an apology then heard from the other room. On reporting to reception no resolution was offered other than the doors being locked, we were provided with the guest feedback card and the person on reception considered the matter closed. I did not consider this matter closed. We were not automatically offered a different room and were expected to remain occupying a room my partner could no longer feel safe in. I had to insist on a move and had time/circumstances allocated we would have left the hotel and gone elsewhere. What might have happened had it been adults making entry to the room? What if it had been a lone woman and it had been 2am, or it had been young children and someone had entered their room? The safety / security implications here are huge and you might have thought Premier Inn would want to take immediate action to contact us, however a week on and they have not. I would think carefully about booking a room with a major hotel chain who don't seem to be able to treat such a basic thing as your safety in a room you're paying for as a priority.