London Croydon South (A212) Hotel

Upon arrival in the car park, things looked promising. From the outside, the hotel looks modern and reception was clean and welcoming. That is where the positives end. The room STANK of damp as soon as we opened the door. Inspecting the room, we found the bathroom door to be swollen with moisture and damp patches all over the walls - including behind the sofa. The bed was way too high and difficult to get on to (I am a 5’6 woman so not exactly short), and the mattress was hard and uncomfortable. Thought about sleeping on the sofa but that was equally unpleasant. Even the shower wasn’t working right, with the controls wired in backwards, meaning you had to turn it to cold to warm up etc. We have had to wash all our clothes and our hair as soon as we arrived home, as the smell has lingered on them. Needless to say we will not be returning.

This premier inn is well placed for Croydon and is easy to get to from the M25, the staff and helpful but not to overbearing. Breakfast was freshly cooked and very well presented.

Stayed for 3 nights excellent service from reception team and housekeeper.Thank you for providing water bottles during our stay

The room was quite dirty, the shower screen was gunky and there was stains on the armchair. There was a duvet in a bin bag under the bed. The wifi didn't work in my room. It was the cheapest thing available and did have free parking, but for £180 for 2 nights (not including food mind you) i would have expected better.

By far the worst hotel that I have ever stayed in. The WiFi does not work, if you are with O2 you can expect no phone reception whilst in the hotel. Room climate controls do not work, or do not exist and the windows have limited opening. Moreover, the TVs are not smart enabled, so no YouTube or apps available. Currently building works are being done and although this finishes at 17:00 every day, the noise does stop. The constant noise from all the builders outside slamming work van doors and sitting in the vehicles with music and engines running carry on until late at night. On a positive note, the staff here have been extremely supportive and welcoming. I can honestly say that I have witnessed firsthand the patience and professionalism far above the expectations of such a run down hotel, which otherwise would have made this an unbearable experience. Furthermore, I would like to highlight the lady at the front desk who was working the evening/ night shifts, I believe she needs recognition for her attitude and knowledge that exemplifies the best in hospitality. I honestly believe that due to the outstanding service and hospitality, this staff member has exhibited that she would not be out of place working in a 5 star hotel.