Tewkesbury Hotel

Stayed in room 1....Noisy bathroom fan when light was on ,no hot water in tap/sink,although bath/shower was hot. Bed comfy enough

Nikki, Julia and the team here at Premier Inn Tewkesbury couldn’t have looked after me any better! I’ve been staying in the hotel for a month for business and the rooms have always been very clean, beds are very comfy and the staff are all very friendly faces that you can have a conversation with! Will definitely be coming down here again sometime with my partner!

Check in was fine, We got reminded there was a complementary breakfast (croissants, fruit, tea coffee) due to the restaurant being closed. Then we arrived at our room. It had been made up for 1 person not 3. The bed our child was sleeping in had no betting on it. The receptionist was very apologetic and said he'd get bedding. I felt guilty as he had a bad back and I insisted I make the bed up which I did. He then had to get more towels as there was 1 hand towel and 1 bath towel, as I said made up for 1 person. We had booked this back in may so they knew there were 3 in the room. Sleep was ok, room was comfortable and parking adequate.

Stayed here for the location near Tewkesbury Hospital and the M5, but it was the worst Premier Inn stay I’ve had to date. No air conditioning in 32°C just a dusty, ineffective and loud electric fan, which provided no relief. It was the most unpleasant and uncomfortable night’s sleep. Most of the other guests appeared to be building contractors. Renovations meant no cooked breakfast was available despite the room rate remaining the same. The complimentary “pastries” were dry croissants and pain au chocolat in plastic bags, with no availability of cold drinks which was especially disappointing given the heat. Many parking spaces are taken by construction workers or reduced by the building work, disabled spaces are far from the entrance to the reception. Room had paint peeling off the walls, mould and only one bath towel per person. Shower is not a walk in shower but over the bath, so some disabled guests may not be able to use it, my mother could not. No fridge with cold drinks or to store drinks. Complimentary bottled water would have been a welcome gesture considering how hot the room was. Overall, hot, uncomfortable, noisy and in a very tired condition. Would not recommend staying here and should be closed until construction work is complete, or at least be offered at a reduced rate.

Overnight stay to visit new designer outlet. The outlet was underwhelming however the service received from Nicky was outstanding, really going the extra mile for her customers. We’d received an email that restaurant was closed & contacted the hotel. Spoke with Nicky & she arranged for us to have a welcome gift in our room & also as I’ve recently had a knee replacement operation she ensured that we were on the ground floor. Thank you so much for your help