Cirencester Hotel

Pessima gestikdell’hotel, personale in competente, stanze e ambienti sporchi. Check-in drammatico, siamo arrivati con una prenotazione fatta 20 giorni prima m, c’è stata data una stanza aurata da altri e non avevano un’altra stanza pronta da darci. Il giorno seguente nessuno ha rifatto le stanze, perché non era stato richiesto il servizio. Non essendoci gli scovolini al bagno per togliervi il WC , hanno lasciato i bagni sporchi. In tre giorni non è mai stata pulita la moquette né nelle stanze né nei corridoi. Evitatelo

We had a fantastic weekend from the second we got there to leaving. When we arrived we got there earlier than we thought. We was greeted by Marie who gave us such a nice welcome. Arrived at 2 and explained we was aware went couldn’t check in but thought we would just check about parking. Marie said let me just have a look for you asked our name and she came straight back said give me a minute then said we could check in if we wanted. We 100% was not expecting that and was happy to pay the £15 after travelling. Room was lovely and clean everything we needed. We went for breakfast the next morning and Marie was there she recognised us and asked if everything was ok with our stay. She is such an asset to your hotel and really made our weekend.

We have stayed in this premier inn many times but this is the first since they closed the Beefeater next door. Instead there is only a small cafe type dining room for breakfast and dinner. This seems much less relaxed and was quite busy and noisy at times. The breakfast was still OK but food in the evening seemed lower quality. The hotel itself was still quiet and comfortable although the check in was less professional than normal and some of the staff seemed a bit disinterested.

Very friendly helpful staff, comfortable rooms and plenty of free parking. An ideal base for touring the town and wider area.

If this was our first experience of staying at a Premier Inn, it would have been our last. Parking and check in was fine but the first impression on entering our room was that the bed was only recently vacated with a rumpled duvet cover and a general look of a rushed make up leading to us warily turning the bed cover back for inspection. There was no indication that the room had seen a vacuum cleaner recently, a hair found in the bath, shower curtain runners that only ran under protest. The wall at the side of the bed had a very large liquid stain as though a very large glass of liquid had been forcefully knocked off the bedside shelf against the wall. If the eating area at Cirencester is a new experiment... in our opinion, it failed. We had hoped for a small bar area in which to enjoy a pre dinner drink but the general impression was of a works canteen with an unmanned small bar at the one end and the open kitchen serving hatch at the other end of the "corridor." I had optimistically entered this area dressed in a shirt and sweater but within a few minutes I began to feel distinctly chilled. Mentioning this to the lady taking our order, she replied that she personally was hot but would turn the heating up. A realistic estimate of the number of other guests seated in the area was 15 - 20 and every single person was wearing an outside coat! We must mention that over the past forty years, we have probably stayed at close to 100 Premier Inns (and the former Travel Inns), dotted across the country, most more than once, and rarely had cause to complain. We were also surprised to find that the bedroom window was modified so as not to open, apparently due to the room utilising airconditioning!!! If this experience is a sign of things to come, then count us out.