Cheltenham Town Centre Hotel

I arrived on a business stay at 8.15 pm after being on the road for 12 hours. I was allocated a room on the ground floor which had an awful odour and the window didn't even open for air. I then saw that the room was dirty. None of the surfaces has been cleaned or wiped. There was food remnants on the floor and white powder on the carpet next to the bed. There were also pills on the floor. I went to pick one up and when I bent over I saw under the bed more pills and a whole bottle of prescription medicines. There were also tissues and tea bags under the bed. The sheets did not have the crisp white look usually found in Premier Inn. I returned to reception and asked them to look at the room which he agreed was not acceptable. I asked for another room but was told they were full. I was asked to wait until someone could clean it up a bit... it needed more than a quick clean! I asked again to swap rooms and was told they were full. I called my business out of hours to explain and they said it was strange as the booking system showed a number of premier plus were rooms free. They tried to ring to see why I could not be moved and I sat listening to the phone ringing and ringing and watched reception just ignoring it..twice. In the end my business found me an alternative nearby. I got up and said I was leaving.. and was told that a premier room has just that minute cancelled! Sorry a little too late.

Just checked into the hotel , and have to review Lainey Kia on the check in desk. She was friendly, extremely helpful, and must have noticed that I’ve had a tough week of graft and upgraded me to a better room. Result!! Great experience Thanks Ross

Stayed here on many occasions now, sometimes it is priced out of my budget. Generally the location is great for the town centre, the staff are always helpful when I have needed to speak to them. The rooms and general feel of the hotel is a bit tired, the lifts frequently go out of service and some of the rooms are looking tired with laminate peeling from the desk corners etc.

absolutely fantastic. i must say Lainey and Steve made my stay the best it could possibly of been!! their quick service and all round attitude couldn’t of been any better, you really do need to keep hold of these two… honestly golden

Hi my name is Ghulam Baluch, I am very happy to visit the hotel premier inn chelthanum with my friend Douglas. We were very impressed by the hospitality we received by the staff members. I would give good reviews about Toby and Mathew, they were extremely helpful, and kind to us. I would recommend people to go and experience it for themselves and enjoy the moment.