Southend On Sea (Eastern Esplanade) Hotel

Very short staffed but the staff there were amazing, working so hard to make sure all the guests had what they needed. Gave great information and directions around town. Made our stay memorable

5 rooms booked and meals payed. On arrival there was nobody to check us in (I think she was behind the bar and need more staff) room was dated and curtain pole was hanging off. We booked the evening meal / breakfast combo which was a waste of money, they had run out of certain items on the menu and the food we were served was bland and cold. The night stay was good bed comfy and shower okay, as for the breakfast this was the worst, hash browns tasted off and the bacon was rock hard. Really disappointed as we work on the road and use many hotels from premier inn unfortunately this has put us off the brand and will be looking elsewhere for stop overs.

Was freezing cold and noisy because of air conditioning on Told them and tried to claim back under the good night sleep guarantee and were told couldn't as hadn't told them but we had twice Never going back

A nice Premier Inn. We paid over £100 per night for a family room. It was clean, spacious and the shower was good and the Premier Inn is handy for everything. The parking is £8 which seems to be common with all Premier Inns now. We didn't book breakfast but paid on the Saturday about £20 for 2 adults and the kids eat free. It was awful. The staff were miserable, the hot buffet was slightly warm, the fresh fruit salad wasn't fresh, the yoghurt selection was fine if you liked strawberry, the bread for toast ran out, the milk ran out, the pastries ran out and then 2 muffins appeared, they went fast. The tables were sticky. We used the restaurant in May and it was awful we thought it might have improved but it hadn't. Don't eat there. Lots of other places in Southend, go to any of them

I have stayed at this hotel several times but sadly this time our visit fell far short of the standard we have come to expect. There was only one person on reception who, whilst doing her best to help the customer checking in, was left to deal with rooms not ready for customers, and rooms which hadn't' been cleaned properly single handed. Having finally checked in, we went up to our room to find that it was a double, rather than the twin room we had booked and confirmed on check in that it was indeed a twin. After another wait at reception we were moved to a twin room, with the receptionist explaining that the first room was always configured as a twin and she didn't understand why this wasn't the case for us. After this everything was ok, until I got home and realised that I had left a jacket on the hanging rail in the room. I have now spent 4 days calling the hotel at various times of the day, avoiding check in and check out times, but even at 9pm and 9.45pm my calls are never answered. I have also emailed the hotel via the email address in my booking confirmation email but these have also gone unanswered. I finally received a response from the main Premier Inn facebook page via Messenger this morning, advising me that they had also emailed the hotel, but I have still not received any response from them. This has been an extremely frustrating outcome after a good weekend in Southend as it should not be this difficult to contact the hotel directly, and it has left me wondering whether we should book with them again if this is the level of service they now provide, whilst staying at the hotel and after the stay too.