Southend On Sea (Eastern Esplanade) Hotel

DIABOLICAL! NO RESTAURANT, NO PARKING AND THIS IS PREMIER INN IS BEING ADVERTISED AS HAVING ON-SITE RESTAURANT AND ALLOWING YOU TO BOOK, MISLEADING, MY ROOM HAD NO AIR CON, NO EXTRACTOR IN BATHROOM, I TRIED TO MOVE TO OTHER PREMIER INN DOWN THE ROAD BUT WAS PERSUADED NOT TO, I ASKED FOR A REFUND AND WAS TOLD TO. HECK THE SMALL PRINT AND LAUGHED AT, THIS TOTALLY RUINED MY WEEKEND AND MY ROOM WAS MOVED BUT TJSI TOOK SO LONG I Cancelled MY ORIGINAL Plans. This hotel should not be open and or should be heavily discounted and should offer refunds and as they are misleading in their advertising

The hotel is situated on the sea front at Southend. The atmosphere was subdued, not full season, but the staff were extremely friendly. The female receptionist was very welcoming, providing me with a vibrating fire alarm buzzer when I advised her that I was hard of hearing. The room was very clean, with sea view, and equipped for a solo visitor. For its location, and as an overnight stay, I considered it good value (£90). Despite the room fronting the busy esplanade road, it was very quiet (even with hearing aids in!!). In particular, I should like to mention BOBBY as the morning receptionist and KYAM the breakfast room member of staff as being particularly pleasant and helpful.

Hotel was not bad location is fine but this is our second visit and the second time where we have looked forward to all you can eat cooked breakfast and told "sorry cooks away". In all fairness they refunded and gave us a basic continental breakfast but come on, if the cook can never be there, replace him. And surely there must be some way of bringing a temp?

Cleanliness and standard hygiene was non existent! Wee and sick all over the toilet seat and bathroom floor. Food on the floor. Dirty beds. Smelly rooms and corridors. No fresh air. Was absolutely disgusting, the worst hotel we have ever stayed in.

Great location - walking distance to main attractions but far away enough that it was quiet. 90% of the staff were lovely although one girl working at the bar let them down - we saw her argue with another guest too. Room was everything you can expect from a Premier Inn but perhaps a bit more attention to the cleaning. Overall a good experience and I would stay again.