Southend On Sea (Eastern Esplanade) Hotel

The room was clean and modern and had a sea view. It was well located just on the edge of town where parking becomes free. The hotel was undergoing refurbishment at the time so restaurant facilities weren't available. A complimentary continental breakfast was offered by way of compensation but this failed to materialise due to a late delivery

You always know what to expect when staying at Premier Inn - comfortable bed, tea/coffee facility in the room, fully equipped bathroom and a warm welcome. Premier Inn Southend On Sea (Eastern Esplanade) also has a great location - a few steps away from a sea shore which made out stay even better

In all its good but could be made better. The front of the Hotel should be made more attractive and beautiful. Staff should always be at the desk so that they can support if visitors need any assistance.

On arrival cleaning staff were laid out on the chairs in reception and between the 4 members of staff not one acknowledged us. The phone rang twice and each time one receptionist walked away from it leaving it unanswered, something we had experienced in the days up to our stay when trying to contact the hotel, no one answered. When we were booked in we were overcharged charged but receptionist was not having it and we had to go through everything with her before she agreed to a refund. We got to our room and noted hair on the bathroom tiles. The following morning the ill fitting sheet had come untucked and we noticed the mattress protector was disgusting, very dirty all over, we also noticed under tea tray fingernails, the whole room was dusty and the furniture was very battered. We complained and the bedding was changed and the room smelt cleaner than when we arrived, but still dusty, however trying to find a member of staff was impossible, reception wasn’t manned. The restaurant food was good and one male member of staff seemed to be carrying the others. One member of staff took our order and then never returned but was serving at the bar. The carpark had an overflowing skip together with abandoned furniture and the bin outside the back entrance was overflowing with dirty nappies and cigarettes butts on the floor, this was like it for 2 days. Would not recommend a stay at this premier inn, such a shame as have always had a good experience with them but Southend eastern parade has let them down. We contacted customer services as advised on website but all we had was tooing and froing and no real acknowledgment and was told staff said all was ok.

On reaching the Premier Inn the car park was closed then we were informed the kitchen was closed and to top it all we had a room with a balcony but the door was permanently locked and we only had one set of towels for two of us.