Harlow North (Harlow Mill) Hotel

Had a lovely experience here with my daughter, i’d love to mention Sian and how helpful she was. Very smiley and happy to assist, definitely recommend.

Very rundown main building and room stank of damp. Felt it unusual that there was a bottle of premier inn brand odour neutraliser accidentally left on our dressing table. Trying to mask awful damp smell? Just my opinion but also kinda looked like damp spots on ceiling had been painted over. No other family rooms were available so submitted contact form to complsin. Recieved automstic response but its nine days later and stiil awaiting response to refund request under their goodnights sleep guarantee or whatever its called ( as advised to claim on by their reception staff) . Dissapointing as always thought point of premier inn was good value and a certain standard of building guaranteed. Breakfast surprisingly nice but dining environment really worn and grotty

If James or pal the mangers are in don’t bring your kids around them, wrongens and don’t work for them unless your a female either, they don’t help men

I was greated by the wonderful Cyan. Great experience. Really helpful and informative

Hotel good, exactly what we expect from Premier Inn, receptionist was fantastic, really friendly and welcoming despite it being after midnight. Sadly the breakfat experience let the whole stay down. Mature woman who "greeted"??!!!!? us was miserbale and made us feel very unwelcome.