Basildon (Rayleigh) Hotel

Das Hotel ist sauber, sehr ruhig, hervorragend gelegen (alles ist gut zu Fuß zu erreichen) und die Betten sind auch sehr gut. Mehr kann man dazu nicht sagen, ich würde jederzeit wieder kommen. usw. usw. so, jetzt habe ich endlich die Zeichen voll!!

I stayed at this hotel mid week for a business trip and would highly recommend. Hotel is lovely. My room was very clean, staff were great and nothing was too much trouble. Breakfast was also up to a high standard.

The Rayleigh premiere was great, Paul on front desk was fantastic with our neurodivergent children, welcoming, engaging and respectful. The hotel was clean throughout. Breakfast was fresh and plentiful. Apart of the heat and no air conditioning no complaint, we did have a fan in the room.

Great stay. We met Andy on reception who was really friendly. We have kids with additional special needs and Andy was brilliant with our 14yr old son. He made him feel relaxed and part of the fun. We were really impressed, thanks Andy. Stay was comfortable and breakfast was good as well. Also…thanks for the ice Andy much appreciated. 10 out of 10

Arrived, it was like a ghost town. Pressed the buzzer & waited ages, we were greeted by a lady, who was clearly busy cleaning. We mentioned that we needed help as our nephew had been sick & we needed to clean him up before we attend a party. We were 45 mins early (she said you have to pay for early check in) The bedroom stank of raw sewage, when we reported it we were told it’s an ongoing issue & there’s nothing they can do about it! We had no choice but to stay. We had to have the window open, as the smell was gut wrenching. We had barely any sleep. I had a shower before we left as it was a hot box.. more water came out the bottom than the head! We went for breakfast, the young lad was busy but not very welcoming.. Breakfast… eggs rubbery, bread thrown on the side in the plastic bag, no spoons for coffee/tea, very empty looking & shabby. Shut it down, fix it up & retrain your staff! We are still recovering from the stay..