Lewes Town Centre Hotel

Besonders freundliches und extrem hilfsbereites Personal und das Gute cooked breakfast mit all den nicht immer gesunden Ingredienzen der englischen Küche, angefangen vom black pudding. Und natürlich die schöne Umgebung und die Nähe zu Glyndebourne

Für ein Budget-Hotel wirklich hervorragend. Recht geräumige Zimmer, noch recht neu alles, alles sauber, die Zimmer sind ruhig, die Klimaanlage macht schön kühl, es ist auch schon angenehm kühl, wenn man (bei heißem Wetter) ankommt. Frühstücksraum mit tollem Blick, Preis-Leistung beim Frühstück sehr gut, es gibt continental oder fully cooked english. Vom Bahnhof aus zu Fuß zu erreichen, Cafés, Restaurants und ein Waitrose fußläufig, vom Parkplatz aus geht ein wunderschöner Spazier-/Wanderweg los für einen Morgen-/Abendspaziergang. Sehr freundliches und hilfsbereites Personal. Parken direkt vor der Tür werktags von 9 bis 17 Uhr (?) nur Kurzparken, also alle zwei Stunden neuen Parkschein, was der Parksheriff aber wohl als illegal ansieht. Mehrfach hintereinander einen neuen Parkschein einzulegen kostet jedenfalls 25 Pfund (wenn man binnen 14 Tagen überweist). Und gehen Sie davon aus, dass dem Herrn Officer nichts entgeht. Der scheint den ganzen Tag jedes einzelne Fahrzeug nur auf diesem Parkplatz zu überwachen. Da hätte das Hotel besser eine eigene Garage dazugebaut. Aber 25 Pfund ist ja ein Schnäppchen :)

L’hotel è classico, e si trova in un punto comodo ai servizi di Lewes. la camera semplice, pulita e funzionale. Il personale accogliente e disponibile. La colazione è varia. Torneremo ancora in questo hotel, grazie dell’ospitalità

18 of us stayed here during our 100 mile charity walk. All i can say is WOW! The FOH manager was so helpful and kind. Enabled me to check in early and donated to our charity. Also left a hand written note in each room with a treat to keep everyone going! Amazing service and went well over their job role, thank you, it is very much appreciated.

We booked into our hotel the day before a family wedding. My wife and I entered our room and opened the curtains only to be greeted by a load of erected scaffolding. Not at any point were we informed about the scaffolding. So we carried on with our day and then went to bed and woke the next morning. As most people will know not everyone sleeps in pjs or nightwear, so my wife got up wearing just her underwear and to get some daylight in the room, she opened the curtains. To my absolute shock and disgust there was a construction worker outside our window. The ladder that allows workers access to the roof was right outside our window. Therefore I went down to reception and complained, they apologised and said this should not happen however the local council was responsible for the scaffolding going up and that they had no say on the matter. My argument was that even though the council put it up, it is the hotels responsibility to liaise with the council. They were aware of the scaffolding yet still put us in that room. The duty manager briefly spoke with us and said to email the complaints department and that any refund matters have to do through them. We thanked her and then prepared to leave the hotel. Upon arriving back home we emailed the complaints team, explaining we had spent in excess of £130 for a room and basically had a peeping tom window into our room, there was no blackout material and yes we could have closed the curtains but why should I pay for a room and not have any natural light. So a few days pass and we get a response from the complaints team, they advise us that the issue was sent to Senior Management and as Managers do, they blame everyone else. We were told basically the same information about the local council is Lewes. The management apologised and that is all we got. I was not happy with this outcome considering we had spent a lot of money so I called them. The person on the phone said there will be an internal investigation into the failings and will be used to improve service, (well that's fantastic) but what about the money I spent and then had a peep show hotel room. No offer of a full or partial refund, just Sorry! Absolutely disgusted with outcome of this and shame on you Premier Inn senior management for being arrogant, unhelpful, money grabbing douches!