Eastbourne Hotel

Das Premier Inn Eastbourne haben wir für eine Nacht auf der Durchreise gebucht. Das Zimmer war sauber, aber schon etwas abgewohnter als man das von anderen Premier Inns gewohnt ist. Auch die Einrichtung des Zimmers wirkte etwas zusammengesucht und entsprach nicht der Standardmöbilierung denen ich sonst bei meinen vier Aufenthalten in anderen Premier Inns begegnet bin. Trotzdem gab es am Aufenthalt nichts zu meckern. Sehr nett war der Empfang, der einen Fehler meinerseits bei der Onlinebuchung (Einzelzimmer statt Familienzimmer) ohne Diskussion geändert hat. Das Frühstück gibt es im Nachbarrestaurant The Mill.

Subject: Formal Complaint Regarding Recent Stay – Request for Refund From the moment we arrived, it was clear that this location was not being maintained to your usual standard. The hotel sign was obscured by overgrown hedgerows, making it difficult to locate. The adjacent pub appeared shabby and uninviting, and the car park itself was in poor condition, with gravel scattered across the surface and overgrown shrubs giving an overall impression of neglect. While the receptionist was polite and check-in was straightforward, the room itself was a disappointment. The smell of bleach was overpowering—so strong that it caused me a mild headache—and the curtains were hanging off the rail. I am unsure how this was missed during any pre-arrival inspection. The receptionist did attempt to rectify the situation by using a machine to reduce the odour and reattaching the curtains while we vacated the room, but we were left wandering the area unfamiliar and struggling to find somewhere suitable to wait. We initially tried the pub next door, but it was dirty, poorly presented, and completely uninviting, leaving us without a place to eat or relax. In the morning, breakfast was served in the same pub, and again, the experience was disappointing. The selection was minimal, the set-up disorganised, and one staff member referred to guests as “darling” repeatedly, which I found inappropriate and unprofessional. We left after having just two slices of toast each. Overall, the stay was a let-down in every respect. For a cost of £193, I was frankly shocked at the poor standard and feel the experience was not reflective of the Premier Inn brand I have trusted for years.

Whilst this Premier inn met our needs, the Mill pub seriously let this hotel down. The hotel was clean and we were pleased that there were fans in the room. The room would benefit from an additional comfy chair as only one is provided. Like many Premier Inns, the room would also benifit rom a mini fridge. On the plus side when I said that the hairdryer didn't work this was rectified immediately. The car parking was OK and at least they had electric charging points. The staff were helpful and gave advice on where to park in town and info about the buses. The breakfast times 7.00 -9.00 meant that we had to be up early. We were on holiday and wouldn't get up for breakfast that early! Oh The Mill ! This place is in an awful state and in need of renovation. It was disgusting and dirty! For our first breakfast they had No Bread ! The milk had no lid on the jug and you had to look twice for a clean mug. Knives and forks had dried on food. Some days the cereal was limited and on our last day my cooked breakfast order was forgotten! I re-ordered but by the time it came we had to leave. No we won't be back !

This is the second time we have stayed at this hotel and we would return again. It is in a really good location and free carparking is ideal The staff are very helpful, friendly and hardworking. Our room was clean on arrival, as too the actual hotel. The corner of the carpark was littered with rubbish and we informed a young lady who was working on the reception (25/5/25), she was very apologetic and immediately went out to pick it all up. We had a family room for 3 nights, we took our niece, nephew (ages 9 and 7) and granddaughter, aged 1 year and 2 months We were provided with 1 double bed, 2 singles and a cot. The space was alittle tight and this was expected considering these rooms don't normally accommodate cots. It was warm at night, we had the window opened and also Premier Inn provided a decent sized fan which made the temperature comfortable. There is no onsite restaurant, so the Hungry Horse pub next door provides the breakfast. Surprisingly, the breakfast was good and we ate there one evening and this was also decent. Eastbourne and the surrounding area is a wonderful place to visit. We would leave the hotel earlyish in the morning and return 7/8pm. The kids would be tired and fall asleep not long after and this is why having little space in the room didn't bother us. Prices for Premier Inn are good value and they're are better if booked a couple months in advance

Negatives....hard pillows, only one bath towel for 2 of us, stains on stairs that had not been washed for sometime, very hot room 23 degrees, very noisy traffic, indifferent staff. Plus side...reasonably priced, comfy bed, 10 mins to Eastbourne