Bournemouth Westbourne Hotel

Wir waren hier mit zwei Kindern auf der Durchreise. Dafür ist das Hotel geeignet: Zwei Zustellbetten im Zimmer sind möglich, mehr Platz bleibt dann aber auch nicht. Zu Fuss an den Strand und ins Zentrum zu gehen ist möglich. Das Hotel selber ist OK, Preis-/Leistungsverhältnis gut - für einen längeren Aufenthalt in Bournemouth gibt es sicher bessere Hotels. Das Hotel hat Parkplätze, die jedoch nicht für alle Hotelgäste ausreichen. In ca. 300 m Entfernung gibt es im Wohngebiet ebenfalls kostenlose Parkeplätze. Frühstück ist OK, aber ein mittleres Chaos zu den "Hauptverkehrszeiten" - das Personal schien nicht ausreichend zu sein um sowohl für Nachschub als auch Aufräumen zu sorgen. Aber für den Hotelpreis darf man auch nicht allzu große Ansprüche stellen.

We found this Premier Inn to be perfectly acceptable, considering the location, price and how busy it was. We realise other reviewers mentioned it was tired, which is true. However, that could describe almost any hotel in the country now, not just Premier Inns. The staff were very friendly and helpful. There was a useful 10-minute drop-off zone for loading and unloading luggage.

We stayed in room 410. This faces the back of the the building which was not an issue as I was pleased to be away from the front which is on a main road. When we entered, it wasn't warm outside at all and found the window open and Aircon on full. Queue half an hour of waiting for the room to be warm. The bathroom needs a deep clean, tile grouting gross. Home Bargains does an excellent tile grouting cleaner at a good price. Oh and don't forget to do around the taps. The toilet needs a good overnight soak in white vinegar to remove the limescale. It's gross and so easy to fix. The vanity unit is shared with the kettle on a little shelf. Why can't a mirror be underneath the TV? More room and you can sit and use it. Additional tea/coffee/sugar/milk is available in reception. If you plan on having more than two cups between guests grab some extra when you check in. We didn't like the public toilet tissue dispenser. There was only one USB socket. I did expect there to be at least USB A if not USB C sockets next to the bed On a plus. The cups weren't egg cup sized. Bonus. Very good sized bath, nice and deep. We did have hot water. WiFi was fine, managed to stream a film on my iPad with no issues. For the one night we were there. It was fine. It just needs a deep clean and electrical update.

Check in lady was great. Hotel was very tired and dirty. Not all premier inns are equal. Car park full of broken glass from car break ins and best avoided I think. I won’t stay there again. Try other premier inns s in the local area as this one is really below the standard.

This is my complaint that I communicated and I got £33 refunded from a potential £380.00 I am writing to formally raise a complaint regarding a deeply disappointing stay at your Bournemouth Westbourne location under Booking Reference AWA3695289. As a frequent guest of Premier Inn for both business and leisure, I have come to expect a consistent standard of comfort and service. Unfortunately, this experience fell far below expectations and was, without question, the worst I’ve encountered. From the outset, the bar and restaurant area was uncomfortably cold due to excessive air conditioning, which was particularly unpleasant given the heat outside. Members of our group had to wear tracksuits and jumpers just to stay warm indoors. While the barman was courteous and clearly doing his best, he was left to manage multiple roles, taking orders, seating guests, and serving, resulting in a 55-minute wait for food. The rooms were excessively hot, forcing us to keep windows open overnight. This led to a sleepless night due to loud music playing nearby. Our group had to be up at 5 a.m. to catch a ferry, and the lack of rest significantly impacted our journey. To make matters worse, three out of our four rooms had cold showers in the morning, which was unacceptable. I have also taken photographs of various issues including dirt, wall damage, and general poor maintenance, which I have shared below. I rarely submit complaints, but this experience was unacceptable. I am requesting full compensation for our group’s stay, which included four rooms. The discomfort, lack of sleep, poor facilities, and inadequate service were not in line with the standards Premier Inn promotes.