Bournemouth West Cliff Hotel

We stayed at the Westcliffe Premier Inn. The car park confused us at first as it was underground, but the staff were lovely and the room was clean, typical of a Premier Inn. It is always great for a short break away; you know what to expect.

The bedroom was up to the usual good standard of Premier Inn, although expensive for the second night (I understand supply and demand, but double the price almost - sadly our dates were fixed by other matters). Things took a huge nosedive when it came to the breakfasts. Day one (c.08:45), the bit of food on display had obviously been left out for ages as much of it was shrivelled and dried up. Day two (c.08:30) there was very little out (a tray of tomatoes had just been put under the grill, and was still under the grill when we left!). Of the selection, I had a spoonful of baked beans, which were obviously straight out of the tin as they were stone cold (and I mean stone cold). I asked for the food to be heated, which in fairness it was, but I wasn’t alone. On the plus side, whilst expensive, (£11 per day), the parking which was in the basement was secure.

My husband and I, visiting from Florida, have stayed in many English Premier Inns over the years and on this trip have stayed in three. The politeness and helpfulness of the staff who have served and or helped us has been exemplary. We can’t speak highly enough of the professionalism of Matthew, Eddie and Diego. They are great ambassadors for your business and should be used as role models for new staff. Matthew went over and above to ensure we were happy with everything, made helpful suggestions when appropriate, while maintaining a friendly but professional relationship.

Dined as part of the hotels meal deal. Matthew, Edi and Thea were friendly and efficient. Good choice on menu and reasonably priced. Food was swift and fine for what we expected, plain and simple and hot

Stayed here for a work trip and it was a great base close to the sea front. Room was as expected- clean and comfortable. The shower didn’t work so I had to ask someone to come and look. They fixed a valve and it was useable. Water pressure was very poor though. Parking was handy right underneath and easy access directly to the room via the lifts which made me feel very safe. Staff were helpful and friendly.