Torquay Harbour Hotel

Lovely new hotel, the premier room plus was worth paying the extra for, little touches like a nespresso machine and chocolates were appreciated. However the booking in process was poor, we arrived at 3.30pm and our room wasn’t ready until 6pm. I understand 3 housekeeping staff had called in sick and reception was chaos. Also in the day we checked out the housekeeper just walked in without knocking whilst I was getting dressed. She apologised but staff should know the basics on privacy. The other improvement would be to create disabled parking spaces where the Loading lay by is. The disabled spaces in the premier inn are too far away from the hotel when you have limited mobility.

Arrived at the hotel in the evening bar and kitchen was closed due to technical issues. I informed them that an email would of been helpful as we are travelling with young children. In the rooms only two cups and two towels we booked for a family of four. Couldn't charge tablets or Nintendo they stated their wifi hasnt got the right speed to charge them. Informed them that they should included this in the description. Aircon didnt work (yesterday was very hot day, a family of 4 in one room,) informed reception I was told the manager was making beds for people that was arriving it was 8pm and that he will come to look at it. It is 10.41am and I am still awaiting for the manager to come

Premier Inn Torquay Harbour. The first time we stayed at this hotel was in 2025, we encountered no major issues other than the hotel car park lift not working at the time so had to do a long walk round with all the suitcases at check in and check out which was a bit extreme and proved to be difficult in warm weather. This time; the check in was very swift, self serve kiosk in the reception area, instructions on the kiosk that assisted with this process and a lot easier than waiting at a desk while others are checked in or checked out by staff members. Did not see any staff members during check in, so could be slightly lacking of welcoming. We got to our room (family room) 1 double bed and 2 kid single beds. Room very small, and beds cramped together with little space to get in between each bed, rooms could do with being a bit bigger if they’re gonna be advertised as a family room for 4 people. There was a small amount of toilet tissue in the toilet tissue dispenser to say the room had just been cleaned ahead of our arrival. I had to go and ask for some more from the housekeeper. The housekeeper came across as very unfriendly and slightly miserable unfortunately. The mattress on the other hand was very comfy, and we had a great quiet nights sleep, no banging of any doors or noise heard overnight. Curtains nice and black out which is good also. Car park - the lift worked this time, however there are a group of homeless people taking up camp at the bottom of the lift area. There was a strong smell of urine, general uncleanliness and cigarette smoke filling the area. This is unpleasant for guests when first arriving and then having to use this lift to access car etc. I paid for parking in the Torbay council side of the upper floor car park that was closer to the lift (£11 for 24hours) so slightly more than the Premier Inn car park but lot closer to the hotel. The Premier Inn car park is ridiculously far and I think it’s ludicrous hotel guests are being asked to park that far away from the main hotel. The restaurant was unfortunately closed on the first evening and also in the morning for hot buffet breakfast. I asked staff why and they said that the chef had not shown up. Complete and utter let down, so poor. The restaurant only offered continental breakfast for £8.50 per person so I ended up going to a lovely nearby sandwich shop called FOOD opposite the Co-Op and got 3 hot bacon sandwiches for £9.80, would recommend this place to anyone. I would not stay at this hotel again unless improvements have been made re the above.

Great location, and views, there is a car park on site which has spaces allocated to the hotel at a reasonable rate. No need to look any further for a place to stay

We stayed in a premier plus room & it was amazing. What helped was the amazing 2 ladies who looked after us whilst we stayed. Being polite , helpful & always looking after our room & filling up the drinks . These 2 ladies were fantastic ( Suzie & Debbie ) it would not have been the same with out them . Thank you .