Torquay Harbour Hotel

Arrived after check in time 3.00pm joined a queue almost at front then about 8 other people joined another queue they had been waiting for their rooms to be ready one hour to check is not the start of a break.get to room 519 paid extra for a premier room room not been cleaned tables still had Marks on them no tea coffee milk joggers in container went to toilet lifted seat to find it was broken the hotel is very new but one lift broken no evening meal on offer .THIS IS THE WORST PREMIER INN HOTEL EVER STAYED IN PLEASE DO NOT BOOK THIS HOTEL LENNY HENDRY NEEDS TO TRY THIS

Booked early and paid for early check in, train late, got to hotel 14:30 hours, the receptionist said she’d check room was ready, WHY!! Locked out of room for 45 minutes, 4 keys later, the door lock was broken!! Manager on Duty not really helpful, not sympathetic. Corridors and stairs and landings very dirty, carpets dirty and stained. Only one lift working, we were on floor 4, and my wife has a serious illness, which made her panic when we were locked out of our room for 45 minutes and her medication locked inside. The female staff were very helpful where they could, very disappointed for a Premier Inn.

Location was brilliant for the hotel. Car park was as good as it could be, not owned by premier inn but they have been allocated spaces right at the back by the council which means abit of a walk to the stairs/lift to go down 3 floors to the ground floor where you then walk into the entrance. Once you arrive at the hotel, it's abit strange as you then have to go up one flight of stairs to head towards reception. This could be advertised abit better as there is just a sign by the lift saying reception floor 1. We stayed in a premium room, which they are all on floor 5. We had a room at the back of the hotel (no nice views but in fairness didn't ask for a view etc). Room was lovely. The only downsides were the bathroom needed a deep clean, the shower heads were disgusting. Black mould all over them. I ended up cleaning it before I could even shower. Premium room also said free bottled water inside the fridge but there wasn't any. Breakfast was fantastic as ever for a premier inn, however massive disappointment in the fact the restaurant was closed the whole of our stay. Staff members told us different things so I have a feeling it was more staff related than something needing to be fixed. Overall lovely hotel but some extra care with the rooms would be great.

Room was not clean and we had to ask for extra towel and toilet paper! No evening restaurant available, which apparently happens often. In our 80's so instead of enjoying the fantastic value "meal deal" we had to trawl to streets looking for a suitable place to eat. Long walk from the car park for Premier Inn guests and the lift from there to the Premier was disgusting.

Dirty room reported straight away over crusty stains on ceiling above bed. Never looked at or if so left unresolved. Restaurant closed on several occasions. Very short staffed. Check in kiosks didn't work. Shower seemed to flood bathroom everytime used leaving drenched towels. Not a patch on premier inn Torquay seafront hotel.