Torquay Harbour Hotel

This hotel is lovely but I will never stay there again until the lift from the car park is repaired. I am disabled and the walk is a difficult one but preferable to using the disgusting stairs which are not only dirty and smelly but where drug addicts hide to beg money from tourists.

The hotel was really good , very nice and clean and the staff were very friendly and professional , Only faults would be the Car park (£38) for three nights , no free parking at this hotel and the food , the evening meal we had was overcooked in parts (chips) and under cooked in others (steak) , the staff said it was due to a new chef which also meant other menu items were not available , We never used the restaurant of an evening again except for drinks at the Bar , Breakfast on the other hand was great , Good selection and choice for all , if i had to add a criticism it would be some of the items were luke warm , maybe increase the temperature of the serving area lights , It sounds like I am whinging but overall we were very pleased with the hotel and the experience and would stay there again .

Hmmm - difficult to review this place. Visited before when it had just opened and were very impressed. This time was a different experience both good and bad. Good points - lovely clean Premier Plus room on the 5th floor. Initially they put is at the back of the hotel but we went back and asked if we could move to the front with a view. Moved us without a problem but with only a partial harbour view. During the time we were there no other rooms further along seemed to have customers. Manager said - you need to book early to get a sea view room - but how? There is no mechanism of the website to book a sea view room. Room itself was clean. Fridge had two bottles of water and we bought some milk for tea. Bathroom was cleanish. Possibly needed a deeper clean in the shower. Disappointing part - notice in the lift to say no meal service that evening which didn’t matter as we were eating out. However, went for breakfast on Tuesday morning and chef hadn’t turned up so no hot buffet. Offered a continental breakfast at a reduced cost but the cold buffet is not huge so we declined. Awaiting a refund to our card. Walked across the road to the Hilton which was £15 per person and just ok but nothing special. Today we checked out at 10am. Put cards in the box. Despite manager being nearby there was no thanks or hope you’ve had a good stay. Feeling that this is not one of the best Premier Inns unfortunately. We have recently stayed in London inn and one in Ringwood a couple of years ago which were excellent. Possibly won’t go back.

Arrived at 11am as paid for early check-in to find the previous guests still in the room as they do not check-out till 12pm. Then the room needs to be cleaned was promised a call when room ready but did not happen not able to check-in till 2.00pm one hour earlier we had travelled a long way so was looking forward to freshening up on arrival, so was very disappointing. The next day we requested our room be cleaned at 10am arrived back at 4pm to shower and change as had early dinner at a restaurant in the next town to find our room had not been cleaned no toilet rolls and towels still wet from the morning. Went to reception and was advised room was going to be cleaned up to 5pm we arrived back at 10pm and the room had not been done this was a Premier Room so very disappointed with everything we had gone away for a special birthday and wish we had booked the Hilton next door as could have got for the same price at time of booking.

The hotel was nice. Very good location for the town. However, When we got to the hotel at 3.15pm, we checked in on the system, but the room said not ready. We went to the reception and was given a key. We got to our room and unlocked the door but it was already occupied and someone was asleep in the bed. We were horrified after recent news articles about strangers getting into other peoples rooms. The staff didn’t seem overly concerned and just gave us a key card for another room. We didn’t feel very secure for the rest of our stay.