Seaton Hotel

Sadly the hotel had a staffing problem. The manager was quite new but trying his hardest to please guests. The main issue was catering. During our stay we had paid for the "meal deal" meaning we had breakfast and evening meals. Breakfast was ok but it was self serviced. Less said about the evening meals the better. In fact the regional manager paid a visit to try and sort out the mess. The hotel is otherwise well situated, clean and tidy. Parking has to be paid for even if you have a blue badge. I doubt we will return. May stay in nearby Beer next time. There is a bus service which we used. I wouldn't recommend the meal deal or evening meals unless the staffing has been addressed.

Accommodation fine Breakfast was not wanted, but included in price The cooked (raw bacon) breakfast consisted of the usual budget ingredients, some people ate it Cold offerings very limited, no cheese or meats ,just tiny sachets of Marmite, not loved What ever combination of buttons pressed on coffee machine you could not get a drinkable liquid out Suspect budget ingredients like everything else

Everything clean, convenient and comfortable as usual with Premier. Special mention to the young man working the afternoon/evening shift on Fri 26 Sept. He was on reception and in the restaurant and seemed to be doing everything! He was really helpful, great member of staff, sorry I didn't get his name.

We have stayed at this hotel regularly for my husband's birthday for 3 or 4 years now & enjoy it every time. From check in we had an excellent experience. Due to the beds being very high & with my arthritis in my hips I usually book the family room to get the sofa bed so I don't have to climb on the high bed. I think I booked it wrong because we're were given a double, I went straight to the reception & explained and the lady on reception, Louise, was lovely. She listened, understood & did her best to accommodate me, giving us an accessible room on the ground floor which was perfect, lower bed & bath. They seemed to be working long hours as Louise seemed to be there constantly and was doing the reception & resturant work. Nothing was too much trouble for her as i saw her helping other guests too, she really is a credit to the company, hope we have her service us next time we stay. Thank you Louise, you really are a star. And a thank you to the room attendant lady I was talking to because the standard of cleanliness was top notch. The bathroom was immaculate, toilet paper & soaps were full, no dust, debri or mould that I could see. I always feel comfortable in a clean room. Breakfast was lovely, well cooked, plates & cutlery were all clean. As we were near the reception we made the most of the coffee machine in the reception, loved the coffee. We were certainly happy with there service & value for money.

You always know what you get at a Premier Inn, a decent clean room and a good mattress at a reasonably cost. Although we are always welcomed by friendly and efficient staff we must say that in this instance the level of service given by the duty manager, CHLOE B far exceeded our expectations. This young lady is a credit to Premier Inn