Seaton Hotel

We originally were going to stay 4 nights, but with the being quite wet, we only stayed 2, with the receptionist, according to the invoice, arranging for a full refund for the two days not stayed. Arrival and checking in was smooth. I had asked fow two rooms next to each other, but in the event, they were opposite. Perfectly ok. The rooms were clean, and had everything you needed. Except... Chris's room was missing a bulb in one of the bedside lights. The really helpful receptionist got a replacement quickly. Also, Chris's card activator in the room was tempermental, and needed a solid tap in the wall direction in order to work. My room - no bulbs in either of the bedside lights. Again the recptionist managed to find replacements and fitted them. The TV would not work - it turned out that someone had turned it off at the wall plug, which was hidden on the behind the TV. On trying to use the desk light, it turned out to have bo bulb. It turned, there was not a single spare in the whole hotel! WiFi - that was abominable! The free connection consistantly gave sppeds of around 600k upand down. Again, the receptionist upgraded me to the £5 a 24hr premium. This only gives 8Mb! In this day and age? REALLY? Dinner in the restaurant was ok, and with the individual prices, I recommend the meal deal! Breakfast was ok, nothing special, but hot and filling. If it wasn't for the service the receptionist gave, the review would be 3*, but she was so helpful, it became 4*

We have used Premier Inns around the country for years, but following our stay at Seaton, will not be using them again. There was mould on the bathroom ceiling and shower tray, and we had to go down to reception for toilet roll. I WILL NEVER STAY HERE AGAIN

I stayed 2 nights with my family a week apart. On the first night we got to our room and the sink was blocked, dirty and had a horrible smell to it, there was an poo stain on the toilet and the desk below the tv had stain all over it giving us the impression our room hadn’t been cleaned. In the morning there was no hash browns, cereal or croissants there was also no juice and the coffee machine was out of order. When we was finished there were no napkins anywhere and when asked for some got given a roll of blue roll. On night 2 our room had no toilet roll. In the morning no tables were cleaned so we had to sit on a dirty table until someone came over to clean it and still there was no coffee. Staff were running around and there was only one person dealing with everything. Feel sorry for the staff dealing with dirty tables, checking customers in and behind the bar. The lack of staff is a genuine concern

I stayed for 2 nights at a total cost of just below £350 for bed and breakfast. I arrived at 2.25pm and was charged the £15 early access fee. After which I had to wait in reception whilst the receptionist ran up to the room so she could check if it was ready. At breakfast on day 1 there was no hash browns or veggie sausages or bacon “I suppose I could cook you some sausages-we don’t get much demand for them”. They were out of hash browns as it had been a busy summer! On day 2 at breakfast, still no hash browns, the coffee machine was out of order, they had run out of juice and there were no croissants! It was busy and the tables were filthy, customers were using blue roll to clean their own before they sat down. When I politely queried why they had run out of so much the answer I got was that it was summer and they were busy. I was charged a premium for staying over a bank holiday weekend but yet the standards fell short. Premier inn has always been my “go to “ choice in the past but I will be wary now. It was not good value for money

Came here for breakfast as a family of 6. 3 of us came for breakfast the previous morning and the food was great but the visit was tainted by an acounter with the male cook serving the buffet, very rude. However, today's experience has been fabulous. 3 of the party were stuck in traffic and running late for 10:30 cut off. We spoke with the chef and not only did she say it was okay and not to worry but, she also cooked all fresh food for us. A table was cleared for us promptly and toast, pancakes etc topped up on request. Our highlight was Tracey, the cook. She was so incredibly friendly, hospitable and nothing was too much trouble. A real credit to the team. Thank you Tracey, you made us feel so welcome. We will definitely visit again.