Plymouth East Hotel

If you stay at Premier Inn's Plymouth East Hotel I suggest that you refuse room 101 if offered this one. I stayed one night on 19th September 2025. My sleep was disturbed regularly due to a banging fire door at the top of stairs to the first floor. Having had a tiring journey to Plymouth due to closure of the M5 road (two accidents) and diversion on to very congested local roads, I went to bed at 9.45pm but was repeatedly disturbed by the fire door. I eventually got up and raised the issue with reception and was told that hotel was full and no alternative room was available. I did eventually get to sleep when other guests had settled in their rooms! The only other negative issue was low water pressure in shower. Breakfast in the adjoining Beefeater was good, standard Premier Inn but good with fresh, well presented items.

Excellent hotel and in a pleasant location. Facilities and staff are very good and Kirsty on reception was superb and made us feel very welcome

Amazing staff and service 👏! We were greeted with a smile and attended to all our request as we had children with us. We enjoyed everything that the hotel offered. The place was clean and tidy.

We arrived rather late with our young children, the receptionist could see our children were tired so she got us checked in as quickly as possible & even offered to help with our luggage as we had our hands full. I then realised i needed some milk for my baby's bottle, this was not an issue Kirsty went above and beyond and got us some milk from the Beefeater next door,She even gave us a colouring book and crayons for the next morning, We thought this was exceptional customer service. Our room was clean and had everything we needed, with a cot set up ready for us. Thank you for a great stay Premier inn!

Complaints.....Need to have enough water pressure to enable customers to wash their hair and shower properly, Improve water pressure and not to be told stories when complained to front desk 'of engineers coming to sort on 14th August', not have workmen working and chatting from 8am/8.30am ish in corridor outside room and using room next to us as storage for workmen stuff etc, not to have fire alarms going off and having to evacuate twice in 1 night as "false alarms" (1st time apparently someones shower steam set it all off and 2nd time unknown but told false alarm). Emergency Alarm company called after 2nd time to look at alarm system for a fault apparently. The shower setting the alarm off was miraculous considering both our rooms (2 and 3) didn't have enough water pressure to have a proper shower let alone hair wash or provide enough steam to set alarm off. After calling Premier Inn complaint department to complain about these problems all they could do was apologise, very poor customer service indeed considering we use Premier Inn regularly and this particular stay cost us more than £1500 for 2 rooms for 7 nights. Likes.... Friendly staff, comfortable beds, convenient location for our requirements and needs.