Newton Abbot Hotel

Dass man Fenster öffnen zum frische Luft in ein Gebäude zu lassen scheint in diesem Haus keiner zu wissen. Das Treppenhaus riecht extrem und ist stickig. Kein Fahrstuhl und mit Koffer kommt man kaum durch die schwere Tür, weil die sich nicht feststellen lässt. Schlichteste Ausführung im Bad, kaum Licht. Das Essen ist typisch englisch- nicht besonders schmackhaft, das Personal relativ überfordert. Um ein Getränk - ausser dem Wasser auf dem Tisch/ zu bekommen, sind wir 15 Minuten an der Bar gestanden, endlose Schlange, eine einzige Bedienung- unmöglich! Würde ich nicht mehr buchen.

Das Personal war sehr freundlich, dir Zimmer sauber und ordentlich. Das Hotel befindet sich direkt neben dem Newton Abbot Race Course und wird während der Pferderennen sicherlich ausgebucht sein. Direkt gegenüber des Hotels befindet sich ein großer Tesco mit einem Costa-Café. Letzteres haben wir in Anspruch genommen, wenn das hoteleigene Frühstücks-Restaurant voll war oder wir Abwechslung brauchten. Das Hotel verfügt über auffällig viele behindertengerechte Ausstattungsdetails. Alles in Allem ist das Hotel zu empfehlen.

We were informed in advance that the lift was out of order and the onsite restaurant was only open for breakfast during our 3 night stay neither of which affected us We had booked a premier plus room which was very clean spacious and the usual comfortable bed, fridge and walk in shower Check in was quickly done by two cheerful members of staff who said anything we want for the room - milk tea bags coffee replacement towels just ask for which we did without problems Yes there is refurbishment going on at the hotel but apart from a bit of banging after 9am there was no noise We were apprehensive after reading the reviews on here but found everything to be the usual premier inn standard and would not hesitate to stay here again

Hotel room & parking were great. I chose a premier room. TV good. Soundproofing good. Wifi good. Shower & bed good. All why still a reasonable score. The rest of the hotel was a disappointment. It was looking run down. Broken signage on the outside. Lift not working as broken with no sign of it being fixed. I pre paid for breakfast, before a long drive to Cornwall. On arriving, the restaurant was closed for the day. No warning given. Reception said I would be automatically refunded. I then wasn't. After trying to find a way to complain (Whitbread makes it hard to) I was refunded "as a good will gesture". Unbelievably bad service - nothing "good will" about it. I could return - the room was good. But it doesn't attract me to stay here, rather than other hotel options in the area.

Well I will start with the bad things first because thankfully there weren’t many. 1. There was one staff member (a young girl) in the restaurant who deemed it more appropriate to be on her phone to her friends rather than working. We also noticed she seemed to be either on her phone or outside with her vape pen. Not very professional. There was no offer from her of additional drinks, we were left to our own devices once we received our mains. 2. The restaurant menu was lacking. There are 5 options on the menu, and most of these weren’t even available because they had no food stock. We decided to go elsewhere for dinner on our second night. On the bright side, we really enjoyed breakfast and there were plenty of options of different juices and cereals as well as cooked food. However, the hotel side was much more positive. We paid for the early check in option and were greeted by a smiley woman on reception who explained everything about the cleaners not coming in unless we asked for them (which we didn’t need for only two nights) and that there was somebody available to help on the desk all day and all night. We really liked this as most Premier inns we stay at they only have machines to check you in. We had an issue with our air conditioning later in the evening which a nice gentleman on reception sorted for us quickly and efficiently. The room (we booked a premium room) was spotlessly clean and we enjoyed the chocolates and water provided. It is our understanding that the hotel is due for some renovations soon which are desperately needed, particularly in the restaurant. The room itself was perfect but the common areas look worn and dated. Overall we had a good stay and were happy with the price we paid, but we do not recommend the restaurant and the teenagers running it.