Derby West Hotel

Just back from a two day stay while visiting National Trust properties in the area which were very good. Stuart; Hannah and the rest of the staff were fantastic nothing was to much trouble, and considering they were so busy while we were there, the girls working at times under so much pressure in the restaurant, and most of the time on their own. Breakfast and evening meals were good, rooms were more than adequate for our stay.. Could not believe how friendly they all were and made sure our visit was the best.

Had a lovely stay at this premier inn Friendly helpful staff Great offers on drinks at the bar Peaceful restful nights sleep Delicious breakfast

I booked into the Premier Inn as my brother was unwell in the hospital a short walk away and I needed to be nearby. The lady on check in couldn’t have done enough to help me when I told her why I needed the room. Just so kind. The room was spacious and very clean with a really comfortable bed. The next day my brother had become more unwell so I booked a further night stay that morning. Sadly during the afternoon my brother died so the room was no longer required but I’d missed the threshold to cancel my stay. The staff in the hotel were very helpful giving me the details of who I needed to contact to ask regarding a refund. Two days later I contacted Customer relations and spoke to an man called Ron. He was so compassionate and caring. He not only managed a refund for me but sent me the most delightful email offering his condolences. I couldn’t have wished for better service. It restored my faith in humanity. Thank you so so much

Had an amazing few nights, hotel was clean and staff were amazing. We ate in the on site restaurant on the Saturday night, food and serve was great, Sean especially made the experience so much more. Im gluten free and was made to feel welcome. Would 100% stay again and recommend

Room was spotless had everything we needed in it rooms were all kept close to each other so we knew family was close by. Sean one of the members of staff went above and beyond to help us and was the same through the weekend nothing was too much trouble he was an absolute gem. On our last day we had breakfast and was helped and made welcome by Martina who was so friendly and helped us through breakfast time and made us feel welcome and got us everytjjv we needed the food was delicious and plenty to choose from staff were amazing.