Derby West Hotel

PI Derby West for me punched above its weight compared to other reviews. On arriving, the receptionist and duty manager were having a fag and gossip in the entry area – not a good look. But they were both helpful and friendly. My room was on the ground floor near the entrance and it was modern and to the usual Premier Inn high standard. The wash hand basin didn’t drain away – from the flowback, I guess a previous occupant had used it to wash their hair. I mentioned this to the front desk, who got it moving for one use until it blocked again. Otherwise, the room was very nice and quiet. The free wifi is perhaps a little slower than other PIs. The old hulking Beefeater next door is closed and being earmarked for repurposing as a McDonalds by December; instead 6 rooms have been converted in a “Social” restaurant, which is modern, bright, tastefully furnished (eg smart patterned bowls rather than the usual plain white ones), if a little cramped and less chilled than the Beefeater breakfast areas. Breakfast was excellent as always, albeit they had unfortunately run out of bananas and the eggs were very undercooked on the first attempt; there was a permanent queue for the one small underpowered coffee machine. As for the PI reception team, at various times I saw them cooking breakfasts, hosting in the Social, doing room maintenance and cleaning/checking rooms. Whether this was multi-tasking, or amazing teamwork, there is no doubt that these committed individuals are going well beyond the job description to keep the PI Derby West show on the road.

Staffed were available when needed and helpful, also friendly. The hotel was clean and tidy, comfortable beds. We couldn't of asked for anything more from this experience, made our stay relaxing which we wanted.

Great hotel room was clean and spacious Good was great Staff were friendly and helpful Needs more disabled wet rooms and blue badge spaces

Super handy for the hospital with good parking. The bed was really comfortable and the breakfast was decent. Outstanding staff which is pleasant surprise.

Myself and family were looked after by Catherine, Sean, Stu, Hannah and Becca, who went above and beyond to make our trip special. Catherine and Sean treated our boy as a V.I.P and thank you again for your kind Gifts. We will definitely be back - food was great, stay was great and staff were great!!