Ulverston Hotel

Rolstoelgebruiker. Roll-in shower dik in orde..Ruime badkamer. Bar aanbod eerder beperkt. Functioneel. Grote gratis parking. 10-15 min wandelen naar stadscentrum langs onaangename drukke weg. Gebruik de carparking in Brewerstreet.

The staff in this beautiful little town are fantastic. Special shout-out to Dave, in the restaurant. He made us aware of the meal deal, which I recommend, and you will save a chunk of change. Also, Keevan, on the front desk. I hope I spelt your name correctly. He recognized a family member, and they had a good catch up. For £11 my mother had the buffet breakfast 🥞, and my daughter ate free. Highly recommended if you're just passing through, travelling alone, or with a group or family. Super reasonable, but more than reasonable service and food & drink. Thank you again guys. See you at Christmas when other family members are visiting.

Stayed here with work for the month, great experience throughout with friendly staff from reception to chefs. Good food, with a booking system in place. Special mention to Skye who was fantastic going over and above where needed absolute top service from her at times but all staff where great. Recommend

I have stayed in hundreds of hotels over the past 25 years, but my stay at Premier Inn Ulverston this week was without question the worst experience I have ever had. I booked one night at 75 pounds which is already excessive for a Premier Inn. I was told the only rooms available were accessible rooms with wet room bathrooms. That is not ideal for a normal guest but apparently that was all that was left. The issues started before I even arrived. I received several promotional emails encouraging me to check in online so I followed the link to do so. The system repeatedly rejected my email and password, forcing me to reset my password five times before it worked. Their system also does not allow special characters in passwords which feels outdated and insecure. When I arrived, I still had to go through the full manual check in process again, giving ID, car registration and payment details. The desk was unattended and I waited about ten minutes for anyone to appear. My room, as expected, was an accessible wet room which was not what I wanted but I accepted it. There was no mobile signal anywhere in the hotel so I had to rely on Wi Fi. The free Wi Fi did not work at all and the five pound ultimate Wi Fi package would not accept my login details. The staff at reception did not know how to fix it, shrugged and said they did not know. They still took my five pounds and I eventually worked it out myself. Later, while sitting in the bar to do some work, I ordered food. At seven in the evening I was told they could try to squeeze me in at eight, even though I was already seated in the restaurant area with empty tables all around me. During that time other guests arrived, were seated immediately and served. At eight I ordered a simple meal of gammon, double egg and chips. It took forty minutes to arrive and when it did the eggs were completely white and uncooked properly. I took them back to the bar and asked for them to be replaced. In the meantime I discovered that the men’s toilets in the bar and restaurant area were out of order. Judging by the condition of the sign, they had been that way for weeks. The only toilet available was the disabled toilet, which was constantly in use. It was actually quicker to return to my own room than to wait for it to become free. After another thirty five minutes I received the replacement meal, over an hour after my original order. The eggs this time were properly cooked, but it felt like a small victory in a long list of problems. Finally, I tried to buy a bottle of water and a chocolate bar from the vending machine in the corridor. I paid for both, but only the water came out. When I reported this to the staff, they told me they did not control the machine and could not help. No apology, no refund, no solution. I had to pay again to get the chocolate. From start to finish, this stay was unacceptable. The staff were untrained, unsupervised and completely disengaged, and the hotel itself is in poor condition. For 75 pounds a night, you expect working Wi Fi, edible food, functioning toilets and staff who care, but none of these were delivered. This hotel is an embarrassment to the Premier Inn brand and I will never stay here again and I implore others to do the same, sleep in your car and go to the Mcdonalds nearby..it will be a nicer and cheaper experience by far.

I had an absolutely fabulous stay with my friend as a night of relaxation. I must give an honourable mention to Martyn one of the night staff he was absolutely brilliant, friendly and kind, he was also extremely helpful when we had trouble with our key card. Martyn could not have done more for us, thank you!