Keswick Hotel

Bad experience, staff tried their best, but so understaffed. Breakfast was a nightmare, for not a big hotel, I've never seen a Premier Inn run out of so many items on multiple mornings. We also had a problem with the shower curtain rail falling off and not being replaced during our whole visit (4 nights)

Very handy and very clean .. what would expect so no complaints Not the cheapest premier inn to stay in, and the staff seemed young and inexperienced Nice to have the drinks offer between 5-7pm No eggs for breakfast.. what’s that about?

We had a lovely stay at the Premier Inn Keswick—clean, comfortable rooms and a great central location made it an ideal base for exploring the Lakes. Our room had a lovely view of the hills. The staff were helpful and welcoming, and the overall hotel experience was exactly what you'd hope for from a Premier Inn. However, the one downside was the confusion around parking. The hotel’s website says "Nearest chargeable offsite parking available is Derwent Pencil Museum" but it didn’t make clear that the *actual* long-stay, overnight car park is on the next street *past* the museum—not the one directly next to it. We parked at the Pencil Museum car park, saw signs warning it wasn’t for 24-hour use, and decided to double-check with the hotel. Unfortunately, by the time my friend queued at reception and got clarification, we had already parked up for 15 minutes. On returning home from what was otherwise a great trip, we were disappointed to find a parking ticket waiting for us. We’d strongly suggest that Premier Inn update their website and booking confirmation emails with clear, specific parking guidance (e.g. name of the correct car park, map link, or photo), as it’s easy for guests to make the same mistake—especially when arriving in an unfamiliar area after a long drive. That said, we’d definitely return to the hotel—but next time we’ll be parking very carefully as this really took the shine on off an otherwise great break.

Great location, friendly staff, great stay! Car park small but the car park over the road is less than a 5 minutes walk and cheaper than the hotel.

Beware of the car park! We didn't park in the hotel car park, but used the 30min free to load and unload our vehicle. We accidentally stayed 4 minutes over and received a £95 fine from the car park operator. Premier Inn have not responded to my emails of complaint, they seem to want to distance themselves from THEIR car park operator. Standard premier inn experience otherwise, staff generally friendly.