Keswick Hotel

Its ok, get what you expect. My issue was with parking, I know that parking can fill up sometimes but I would expect that the staff have a few suggestions of alternatives when asked, and not just a shoulder shrug. Luckily it was fairly easy to find long term parking, but a bit of a walk.

Easy to park, although think it should be free for guests. Easy check in although auto/check in was out of order. Appeared to be run by kids. Bar person illusive in evenings. Said served food till 9:30pm but at 8 decided they didn't want to be bothered so said kitchen was shut. Chef disorganised at breakfast leaving people waiting for hot food. Wouldn't return as plenty of B&B options.

Everything was well organised and set up. I needed an accessible room and bathroom and this was well laid out, though a little more shelf space would have been welcome as I have a stoma and needed room to deal with that. For the same reason the bathroom bin could have been a little larger. Costs have been trimmed so no staff were available when I checked in and I had minor hiccoughs with the check in screen. Signposting of the car park pay terminal was inadequate so I missed it on arrival but found it the next day after asking another guest. Staff at breakfast coped very cheerfully with some very busy periods and the food was good if a little greasy.

Premier Inn Keswick We were greeted with a lovely smiling Duty Manager called Kelly who advised us of both our accommodation and on-site parking. A lovely friendly and professional welcome indeed. A great first impression ! Later we were looked after by a young lady called Gemma who again was very customer focused and helpful who provided us with an excellent Room with panoramic views of the surrounding hills. Wonderful ! The room was perfect, very clean and tidy with great ‘attention to detail’. So well done to all Staff. We also observed a young lad called called Axel, who despite it being late at night with only a few guests in the Bar Restaurant, Axel found things to do cleaning the Bar, Gantry and tidying furniture without being prompted. Gemma & Axel have a great work ethic no doubt assisted by Premiers training and on site management, nevertheless it was ‘refreshing’ to see these young people in action given their ‘Gen Z Status !’ So well done Premier Keswick and we wish to convey our deep thanks and appreciation. This is not a BUDGET HOTEL !!! Much much better than the local standard accommodation. We’ll be back very soon 👍😃 Mr & Mrs PMG Room 310 ps Premier Inn for opening this Hotel in Keswick……badly needed !

Greeted by a lovely member of staff as we arrived early and asked if was ok to keep our small suitcase until we checked in later which was not a problem . When we arrived back later I checked in via the self check in stations but one was out of order . Room was clean and tidy but unfortunately there was a Bath and Hand Towel short but that was sorted within 15 minutes . There’s a Happy Hour from 5-7pm but the Bar does need more Staff to keep things ticking over efficiently as at times there was no one behind the Bar and when they got massive queue and if we wanted another drink would have gone past 19:00hrs . Slept well until abruptly woken with the Fire / Smoke detector alarm system going off at about 07:00 but no apologies for this happening. Breakfast I always like , Full English with plenty of choice always replenished . Would like to have seen some more varieties of yogurts flavour’s as there was only Strawberry . Lack of Staff at 15:10 as there was a very big queue because there was no Room cards at the self check in Station and only 1 person checking people in . Most of the Staff were friendly and courteous and overall our stay was fine and is a prefect location to explore the Lake District.