Keswick Hotel

Parking issue, hot chocolate never we get there. This second time same issue we face like last year we been here. So try to short out that please

Incredible staff, they really made our stay the best with their service and friendliness.

This hotel was generally okay but they charged £13.50 a day for parking, and the staff weren’t able to tell me about the charge rate if we left the car there after check out. We went to have dinner in the hotel but as we had not pre booked and pre paid we were turned away by a surly rude man. He said he was cooking & serving so he could not do more people’s dinner. I was furious at the way we were spoken too. The situation was fine but his attitude and treatment of guests was not. Not my best Premier Inn experience 😢

Typical Premier Inn - clean, comfortable and spacious rooms with view over the hills Central location opposite the Pencil Museum Parking at £13 per night was very expensive Staff at breakfast were friendly and welcoming

Great location, close enough to walk into town for shops/restaurants etc, but just far enough out that it doesn’t feel too busy. (Also there was a quite loud festival/convention going on over the road when we stayed and we can confirm you won’t hear a thing inside your room - very happy with that!). We used the check in kiosk and although the QR code didn’t want to play ball, you have the option to type in your booking reference or lead guest’s surname to find your booking quickly enough and it will either discreetly display your room number or print it out on a slip for you if you need that. You can also create a second room key at the kiosk if needed. Parking is easy to sort on the tablet in reception. As the advert says, you know what you’re getting! Very good value for a clean and tidy family room with en-suite. Breakfast was lovely (very busy but still went smoothly even when unexpectedly understaffed). Housekeeping were great and super helpful. Great place to stay with friendly staff and a good atmosphere. Special thanks to Paul and Sam - fab lads who made our stay even better! Definitely won’t hesitate to book again when we next visit Keswick :)