Wolviston/Wynyard Hotel

No extraction in the bathroom. Heater would only stay on for an hour or so - woke up when room had got down to just 16 degrees. There was mould around the window. There's a knack to flushing the toilet and if you didn't know it, it wouldn't flush. There was a large dent in the mattress on one side. The walls were paper thin and I even managed a conversation with my neighbour at one point. The room needed a jolly good clean, especially the bathroom walls, all around the edge of the carpets and under the bathroom door where clearly some of the door had been trimmed and no one had bothered to clean up the sawdust. Corridor carpets needed a jolly good clean.

0 signal in the hotel to make a phone call or use your own data, the hotel internet in none existent unless you pay, the paid internet isn't much better. I was evacuated at 3am the 4am 04/11/25, the same happened again 04/11/25. Also the room had a bad smell and when I requested the room to be cleaned, only the towels where changed and bed made, shower sink, bathroom floor was not cleaned.

After parking our car - disabled parking was plentiful we were greeted by two lovely friendly members of staff who checked us in with efficiency and gave us all relevant information regarding breakfasts etc. The room was very good and asking for extra pillows went very well. I would highly recommend this hotel.

Have stayed year many times when visiting family , never know what sort of room you will get but you always get friendly staff, our room was clean and modern and everything worked though the WiFi was the worst I’ve ever experienced at this hotel, and the hairdryer would cut in and out . Aside from these issues our bed was comfortable and we slept well without disturbance , nothing I’ve read on other reviews would stop me staying here again

We booked two family rooms and were assigned two rooms next to one another as requested. The rooms were dusty, particularly the headboards. (See pics) There was dirt, dust and grime in every corner of the room. The window sill and window frame was mouldy. (This wasn't noticed until the next day as the curtains were closed when we arrived.) There were hairs on the toilet. Grime round the sink. I knew we were only there for one night and thought we would just get on with it. But when I looked under the bed for something and saw lots of sweets etc from previous guests - I was disgusted. The hallway didn't look like it had been hoovered in years. There was a hairball the size of a tennis ball in the corridor that we repeatedly walked past. (Cleaners were around going in and out of rooms.) Around the edges of the corridor the dust and dirt was so thick. We paid for ultimate wifi - which was as good as useless. It was worse than the free wifi! We spoke to reception and they gave us a card to call someone else. We complained about the room, we were given a card to tell someone else. They just didn't seem interested. I mentioned about the hairdryers not working in both rooms to be told that I wasn't using them correctly and that I had to hold a button in. One of them needed the button holding in, which I knew. However, the noise that came out of it, it was rattling and making noises like it was going to blow up. I borrowed the hairdryer from our second room. This one did not have a hold in button. But it just kept cutting in and out like it had a loose connection. Both seemed dangerous to me. It is worth noting that we have been staying in Premier Inns in this location for over a decade. It used to be more frequent than it is now. However, we have never known them to be this disgusting. The rooms have been changed slightly. There is hardly anywhere to put stuff. Just a tiny rail for a few clothes. A tiny round table. A little ledge by the mirror that is so close to the door, it is tricky to get in and out. My 5 year old also hit his head on it as it is so close to the door. Family rooms used to be a lot bigger. These seem very small. With VERY little storage space. I feel lucky that we didn't eat there as I would not trust the hygiene. I have logged a formal complaint through the card that we were given. Will wait to hear the outcome.