Liskeard Hotel

Liskeard Premier Inn. We have stayed there many times and never had reason to complain. This time the room we had was 'tired', flaking paint and the key card holder was hanging from the wall, meaning there were no lights until I fixed it myself. We told the reception staff, who were not too concerned!!?? "Yes it sometimes happens when customers take out theie keycard" Perhaps this could have been checked when the room was made ready if it's a common problem?? We booked a table at the restaurant for an evening meal. On arrival at the restaurant we were told that there was no fish, there was no rice, there was no draught beer and several other items were now off the menu. I used to like the chicken curry and a pint!! We didn't fancy curry and chips and a bottle of lager, so we reluctantly cancelled and then had to find an alternative meal in Liskeard. Not easy at 7.30 on a Sunday. I spoke to the manager when we returned to the hotel and she was less than helpful. She did ask if we wanted breakfast next morning and we declined, we didn't want to go down to breakfast to find no bacon,no eggs and no tea! I don't blame the people on site, it is the management above who obviously don't care about providing meals. Very, very sad.

Very restricted evening meal. No fish were available the 4 nights we stayed. No ice cream for 2 nights. 2 napkins left under a table over our 4 night stay. I question whether there is a daily cleaner for the restaurant? Had cooked breakfast & one morning the baked beans were cold! The worst bit had to be the bedroom sheet. The sheet was covered in dry blood stains! Why would housekeeping put a blood stained sheet on the bed,? Informed reception who gave me another sheet. Went to use the shower & couldn't turn it off. Reception managed to turn it off, but the shower needed a new washer. No maintenance on site until the following morning. ( This was at 7pm). Good points were Beccy who served breakfast. She worked very hard & always had a chat with us.

Having stayed here many times before I was stunned by the sudden down turn in what is normally a really good stopping point. The restaurant was atrocious with 2 items off the menu on our first night and 7 items off the menu on the second night. No buns for the burgers, no fish so had to have a small portion of fish bites from the kiddies menu. Also no ice cream for the 5 items on the sweet menu that require ice cream. No draught beer. No Guinness!!! No drawer space in the bedroom & despite booking a prem plus room especially for the coffee machine I then found that getting more coffee from the desk was a struggle in itself. Managed to get 2. The only saving grace was the dedication of the staff who are struggling to keep the guests happy despite the failings of management. Especially Becky who was a real lively and pleasant addition to breakfast. Clearly the currant management doesn't care. Oh, and the coffee machine leaked.

The premier plus room definitely worth it, much better lighting and amenities and for the first time in a premier inn the heating actually worked. WiFi was patchy. The only big disappointment was the restaurant it was quiet i had a reservation for 7:30 I was seated then the lady just left me didn't even take a drinks order 15 mins later she finally turns up for a food order, 30 mins later still nothing ended up just walking out.

Lovely place, food outstanding served by Becky who is a real gem! Can't do enough for you and always jolly, definitely be back again!