Crewe West Hotel

Die Dusche war katastrophal. Aus dem Wasserhahn am Waschbecken kam mehr Wasser raus als aus dem Duschkopf und die Temperatur war nur lauwarm. Der Teppichboden hatte ein Loch. An einer Badfliese hing ein langes schwarzes Haar. Nach der Beschwerde wurde mir versprochen, dass es entfernt wird, aber es ist nichts passiert. Als ich nach einem Rabatt gefragt habe, wurde mir geraten per Mail zu beschweren. Nach 4 Mails und einem Monat Wartens, kam immer noch keine Antwort.

Ein wenig mehr abseits von der Autobahn als üblich für Premier Inn, jedoch trotzdem sehr schnell und zügig zu erreichen. Eine schöne einheitliche und ansprechende Anlage. Sehr freundliches Personal, toller Service und gute Zusammenarbeit unter den Angestellten. Informationen wurden weitergegeben, ohne, dass man wieder erneut eine Einleitung geben mußte. Sehr saubere Zimmer, alles vorhanden, bequeme Betten und ruhige Nchat - wie immer!

Naz on reception was excellent. He was incredibly accommodating and helped to distress me as I was stranded due to the train being delayed at Crewe. I was unable to get home. Naz advised me where the local shops and takeaway were. He went above and beyond to help me.

On arrival the we see that the bar and restraunt are closed as been taken over by weatherspoons . We were not informed of this and had to drive to find somewhere to eat. The woman was totally uninterested when we voiced our disappointment in this.we then went to our room which was absolutely rotten and had a very foisty smell . We had to buy an air freshener ourselves. Wife booked this for us as part of my birthday present along with british superbike weekend at oulton park. However I have never stayed anywhere as run down and dirty in my life, and could not even have a drink at night for birthday as I had to drive to any where for food and drink . Same for breakfast . See pictures of our room attached . Wife is really upset by the whole experience. Will think twice about using premier inn again . Full price for filthy room and zero facilities.!!!

Rooms need an overhaul Shower curtain stinks and yellowing from scum build up. Bed positioning to tv needs addressing, very disappointing that the restaurant and bar was closed.