St. Neots (A1/Wyboston) Hotel

No duvets in the room and it was absolutely freezing, so had a very poor night's sleep. Mentioned that it was missing when checking out in the morning, so they could put one in the room for the next guest, to be told by the (very, very surly) receptionist, that they'd removed them all because it was 'too hot', and there was a sign. The sign in question said the total opposite - that you could request to swap your duvet for a sheet, if you were too hot. I said the sign said the opposite and that it was actually very cold last night (even during the day it was max 18c). She then told me twice that someone should have told me when I checked in (they didn't). Then told me that I should have come down to ask for a duvet. I'd gotten in around 12am after an excruciatingly long day (up since 2am), and didn't see the duvet was missing until I tried to get into bed, so didn't want to get dressed and go all the way down through the hotel to try and find someone (also have mobility issues). I wasn't even trying to complain, just wanted them to be aware so the next person didn't need to suffer, but the receptionist's attitude was absolutely abysmal. They were obviously trying to save themselves work by removing all the duvets but then didn't bother to check the weather forecast, change the sign on reception, or tell guests when they check in, so actually just inconvenienced all of their guests? Baffling. I definitely won't be staying here again.

We stayed in this hotel 16 days. Good place near markets and bus stop, also KFC, Burger King, Gregs and etc.. The city center and Riverside park are 2 bus stops away from hotel. Breakfast is good.. personal is also good. From personal I want to thank Mr. Andy for his support. He helped us with big great everytime we need. Very positive and helpful person. Thank you very much. Also i want to add it will be good if there be mosquito nets on windows )

Stayed overnight to break up a long journey with a classic car. Staff were nice and friendly (even in the pub). Hotel was nice and clean and had everything I needed. Only slight negative was the cooked breakfast which, although tasty, was somewhat oily. I would stay again, but would probably give the cooked breakfast a miss. There are plenty of other options available.

Fantastic hotel, Very clean.We rang the night before to ask if we could have an upstairs room,no problem. We were given a room on the second floor,obviously a family room I think. It was massive, around the back of the hotel and lovely and quiet. Large standing fan provided(thank goodness).Very comfortable bed,spotless bathroom although shower not very powerful.Good shower gel and handwash. lovely white towels.Downside for such a big room would have been nice to have 2 chairs. The wardrobe space is small,but with a shelf and drawer.Pity the hotel dosnt have air conditioning, it was so very hot!

Although We stayed on the hottest day of the year (knowing there was no air con so our own fault) the staff, especially Andy, Jennie and Hannah could not be any more accommodating to us. We had an 8 month baby, the room was so hot that they moved our stuff to a cooler room. I cannot state how impressed we were with the customer service despite having a bad night due to reasons out of their control. We would 100% stay here again.