Peterborough City Centre Hotel

Called for breakfast..so good so busy the staff lorraine isabella John the chef and head of team Warren did a wonderful job. How these four kept everything flowing so brilliant on this hot day You were all brilliant . Keep up the good work good team good food. We'll be back.

The room was pleasant and the hotel was conveniently located. The only reason I am not giving this a 4 (or 4.5) star rating was because of the checkin policy and the way we were therefore treated. We arrived around 1.30 and we asked nicely if we could check in and were told no come back at 3 when checkin is allowed. I'm in the tourism industry and travel the world all the time, and almost every other hotel would give a different response, something like "you're a bit early, but let me try and help". Anyway, we sat down in reception and got our laptops out to wait out the 1.5 hours and the person suddenly then became more helpful and said she's check her computer to see if our room was ready. It wasn't, but 15 minutes later she came back to us and said she'd walked across to the room and checked and realized it was in fact ready. So after wasting about half an hour, we eventually got into our room nice and early. It would have been so easy for the checkin staff member to have been more helpful from the start. I realise she is bound by the hotel policy, but she just didn't really seem to want to help the guests who pay her salary. Make no mistake she always had a smile on her face and was not rude, but she could have just made a bit of an effort to help. The fact is a lovely, clean room was there waiting for us. She did waiver the usual £15 early checkin fee, which I have mixed feelings about. Most hotels across the planet would of course simply just waiver this fee for an hour early checkin if the room is ready, to keep guests happy. To be told that she's doing us a favor to waiver the fee kinda made it worse. We'd already been treated the wrong way. The service industry should be just that, about service.

This is the best premier inn I have ever stayed in, the staff are really welcoming and helpful, the room was immaculate and the food in the restaurant was top notch.

We stayed here for 1 night and had a pleasant night's sleep. The room was clean and comfortable and had all the amenities you'd expect from a Premier Inn. It's in a convenient location and only a 10-minute walk to the train station and an even shorter walk to the local restaurants, shops and the river. We didn't have time to have breakfast in the dining area but it didn't look too slammed when we walked past.

The Premier Inn bar was a pleasant surprise—modern, comfortable, and welcoming. Great drink selection, tasty food, and excellent service from friendly staff. Perfect for unwinding after a busy day. A relaxing spot with good vibes and value. Would definitely return on my next stay. Highly recommended for hotel guests.