Huntingdon (A1/A14) Hotel

You have to ask for your room to be cleaned otherwise they don't get cleaned. I asked on the first morning for the room to be cleaned each day. It wasn't. That night I asked for the room to be cleaned for the remaining days of our stay. It wasn't. I asked for the room to be cleaned the following day , it wasn't. Fan in room was coated in dust. Reception advised that fans in rooms are only cleaned once a month. I requested for our to be cleaned which it was, but then spat out all the debris across the room when next turned on. On our day of leaving another customer was complaining about the dirty fans and was told the same thing. Worst stay I've had at a Premier Inn. Complained to reception and asked to raise a complaint and receive a refund, and was rudely told to contact customer reservations.

Fantastic warm welcome. Stayed in premier plus room which is a real treat. Air con, ultimate wi-fi and complinentary drinks and treats. The waterfall shower is also great. For literally a few pounds more - I would recommend the upgrade.

Great care and customer service from Helen. She managed to source and swap rooms for me due to me needing air conditioning. She was friendly, professional and I felt she cared. Refurbished room was lovely. Also thanks to Gary..

No air con in room. Stayed in a family room with toddler and 6 month old baby. Was dangerously hot, had a fan that just pushed humid air towards us. Truely a terrible experience, we were all sweating all night, even after a cold shower. No ventilation as window opened a crack and was covered in spider webs. Staff all polite but my advice is to avoid in summer months especially with young children. We left at 6am as soon as we could!

Booked in at this Premier Inn for an overnight stay in order to attend a family funeral the following day. Our solemn mood was certainly lifted by the excellent welcome we received from the two chaps who booked us in. They were friendly and efficient in the jobs and with a great touch of humour. Well don Chris and Garry. Top guys.