Milton Keynes South West (Furzton Lake) Hotel

The Premier Inn at Furzton Lake was well positioned for a relaxing break and to walk around the lake. The receptionist was helpful and dealt with a problem immediately. Initially the room we were allocated was extremely hot, the outside temperature was 35 degrees Celsius. Although the curtains were drawn and there were 2 fans to use my husband found it too unbearable so he spoke to the receptionist and we were allocated a room in the shade which felt immediately cooler. There was a pond with a fountain on that looked spectacular and the lake on site. The breakfast was delicious and plentiful. Helpful your self buffet. The waitress’ were helpful and friendly. Although the Premier Inn doesn’t have a restaurant there is a Hungry Horse,Green King Pub adjacent to the hotel which we dined in and enjoyed our meal there. We stayed in Furzton Lake to visit Bletchley Park and our mini break was refreshing and we enjoyed our time in the area.

My family and I stayed at this hotel for two nights during July as had tickets for Silverstone. We were aware the hotel had no air conditioning but the temperature in our rooms was recorded in excess of 29 degrees. We were given a small fan which was useless, a restrictor on the only window which only allowed it open a small amount. We hardly had any sleep which ruined our special planned day at Silverstone the following day which we had paid a fair amount for tickets. I reported our complaint both nights to reception who were unable to help or relocate our rooms and informed us our rooms were considerably hotter than other rooms on the other side of the building and was told to contact customer care for a refund. I contacted Premier Inn customer care and the CEO higher level complaint procedure after our stay who did not consider this as a refund which I find not acceptable. The pub/restaurant opposite our rooms played very loud music until late and the noise from people sitting in their outside area also stopped us from sleeping. I am so annoyed and surprised how this complaint has been dealt with as we were unable to sleep in such high temperature rooms (in excess of 29 degrees) with insufficient ventilation and no customer care at all from the hotel's reception. It was a 'nothing we can do I'm afraid', no help or being able to offer us other 'coller' rooms that the hotel informed us were fully booked. We have stayed at many Premier Inn hotels but never again. Very poor service and hotel accommodation.

Nice location ,good for milton keynes bowl event, but hotel room shabby . Furnishings ripped and hairs in bathroom...disappointing considering we paid £299 for a night. Reception staff seemed stressed and overworked,

Clever loop hole, worst night sleep with the bed being so hard. No phone, busy reception meant not being able to report the issue in the evening. Went for a shower in the morning and the whole unit fell off the wall onto me. Reported this at reception, he noted it but offered no compensation. Money back if you don’t sleep well only plies if you report it at the moment even if it’s middle of the night- what if there is one staff, in his words”stressed” because he could not meet the demands of a busy time due to festivals. No phone in the room, it’s impossible! Dirty hall, bathroom. No money back after all. Shocking.

No aircon, no lifts, ridiculously hot in the room. Squashed insects on the wall. Dirty fan provided. Shower turns hot then cold. Just awful.