Bristol Cribbs Causeway (M5, J17) Hotel

Cathy with a C was amazing she helped out no end in the restaurant, rushed off her feet but still had time for us. She's an asset to the business!

Comfy room, good service, polite staff, ultimate wifi poor, disabled bays not monitored, non badge holders using, sometimes not available

Just want to say a massive thank you to the lady on the check in i was there on the 23rd of this month .. Unfortunately I didnt get her name .. But what an asset to the Hotel so polite ,helpful and friendly.. made me feel welcome from the start ..I was there for an interview in the area .. but seriously what an amazing lady so helpful ..hopefully this will be passed onto her she deserves a pay rise 👏

I stay in Premier Inns with work all the time, and this one is great. Cathy in the resteraunt is great, remembers what food you want and is always polite and attentive. Food always good....nice atmosphere.

We stayed here just for one night as a pit stop to go on a day trip nearby the following day. From the outside, the hotel looks ok. We went to reception, we were about 15-20 mins early for the check-in time, but you never know, your room could be ready. If not, you can always have a drink at the bar. We went to the self service check-in, 2 members of staff very close by at the reception desk didn't even acknowledge us. When we approached the desk, we were, quite rudely, greeted by, well rooms might be ready yet, your early. No hello, no how are you!! We said we knew we were early, but it wasn't a problem and we had travelled a distance. The blonde haired lady with glasses, repeated herself again!! As it happened, our room was ready. We had a premium plus room which I believe are all on the 4th floor. When we entered the room, at first it seemed ok. You are unable to open the windows but there is air con. The bathroom looked ok, but only 1 bath towel and 1 hand towel, there was 2 of us. Coffee machine, mugs and glasses and 2 bottles of water in the fridge. But 1 of the glasses...not sure what it had all round it but it was certainly not going to be used!! We unpacked, went down to the bar with the glass, and the guy in the black shirt apologised, took our room number and gave us a new glass. He also gave us another set of hard off white towels. There is a Toby Carvery next door, we sat outside there and had a drink. When we arrived back to the room and looked around, it was quite poor. There are so many marks on the floor and walls. I know we didn't pay alot of money for the night, but even still, clean helps!! Clean yes, the bathroom and work station. The bedding was clean also. We ate dinner but hadn't booked it, therefore we had to wait 20 mins, which wasn't an issue. Food was really nice and hot and the server was very nice and polite. Breakfast could have been warmer and the sausages look like they are not cooked properly. You need to ask at the bar for a hot chocolate as the machine only does coffee. There is a lot of litter in the car park. We stayed here due to the close proximity of where we had a day out planned. Would we stay here again. No.