Reading Gateway, M4/J11 Hotel

Room was very clean and quiet — ideal for a decent night’s sleep. Air con was fine, not brilliant, but did the job. The bar was clearly short-staffed. Sarah and Mia were literally running to keep up, but they were so nice and polite, even while flat out. We were lucky to order before more guests arrived, as it got busy quickly. They definitely need more support in the evenings — either more staff or a manager on hand to help out. Overall, a good stay, but the team on the ground deserve better backup.

Awful hotel, under staffed, no service at the restaurant no service at the bar. Reception unmanned. Waiting time for food is shocking. No tables available have to wait a hour to get a table even though multiple tables are free. Completely lacking staff. The receptionist checking people in is also serving the bar when they are free. Got sat at my table(eventually) and after 20 minutes I still hadn’t had my order taken another guy got sat behind me and the manager told the waitress to serve him first. He was served after been sat for 5 minutes took 30 minutes to take my order, absolute joke. Guy even said to me after I complained he didn’t know why they served him first. Food was poor after all that waiting. Next day I was over the road in Nando’s. Hotel ran out of draught beers. Only had bottles left which I was told also ran out eventually. Stayed here for 4 days room was never cleaned for my full stay. No towels were changed. Bed was made by me, bin was emptied by me. Asked for toilet roll and a fresh towel at reception. Someone on my floor took food to there room (Nando’s) and rubbish was left outside there door for two days. Can only assume the guest binned it themselves eventually. Hotel was dressed up with gay flags on reception and bar. Is this a gay hotel? Why is there a need to have gay flags at a hotel? Will never return. Also my 200 staff which I was going to put up in this hotel over the next couple of years will not be staying here. This cannot be a premier inn. I refuse to believe it.

Thank you to Dagma (I hope that’s right!), you were so quick to sort out our room when there was a problem. It meant that our two small ones were as quick to sleep as possible after a longer than expected journey. You were so fast making up beds, getting all the bedding and towels! Thank you!

Another really sub-standard experience at Premier Inn. Sadly my 3rd stay this year that showed this brand as being really tired. This time, from a really shoddy check-in, to a poor breakfast, culminating in a bar experience that was so unbelievably poo, I can now see why the Whitbread share price is so low. Dominic Paul, what are you doing with this business?.

Really enjoyed our stay here rooms where comfortable and affordable as usual. What we found outstanding was the restaurant with one member of staff in particular. MIA was professional, knowledgeable, courteous and very friendly. We found her an absolute pleasure to be served by. We have 4 children with additional needs and she was very patient and kind with them. Mia made our stay here exceptional and we will absolutely return if ever in the area again. Mia, thank you very much for making our stay so nice