Reading Central Hotel

Cannot complain about service, and breakfast was more than adequate. Dinner was good value. Room was comfortable and bathroom adequate. Carpets in common areas need a good clean, however, the bedroom one was good.

Nice city hotel. Stayed here whilst daughter was waiting to move into halls for uni. Restaurant attached very quiet but dinner was good and breakfast was excellent. Room was spacious and the AC was very welcome! I would stay again when visiting next time.

Dominic and Sarica consistently delivered outstanding service, exhibiting a welcoming approach and successfully meeting my needs. Their performance significantly benefits Premier Inn Reading. Kindly convey my appreciation to them.

On arrival we had a very pleasant greeting from Sarka who was on reception. She was very professional and helpful.The hotel is in a fabulous location from the town, we ventured in and chose a restaurant for evening meal. We stayed two nights as it was my granddaughters graduation . Breakfast was very good too, I have Coeliac disease & Sarka organised the GF breakfast for me. Location great, staff great the hotel was exceptionally clean.

I am writing to formally raise a complaint regarding my recent stay at your hotel. On returning from an evening out with friends, I was allocated Room 301, where I was horrified to discover bed bugs crawling across the white sheets, headboard,walls. I immediately reported this to reception and, after insisting, I was moved to Room 300. However, given the circumstances, I felt extremely uncomfortable and was unable to sleep, fearing the same issue would occur again. In addition to this, my friend’s room was in an unacceptable state of disrepair. It was dirty, and several items were broken, creating potential health and safety hazards. This only added to our concerns about the standards of cleanliness and maintenance within the hotel. The night staff advised me to speak with management in the morning. After remaining awake all night, I spoke with the manager, who informed me that nothing could be done and that I should “write a review.” not any form of compensation for the distress and inconvenience caused. This experience was entirely unacceptable. The presence of bed bugs, the filthy and unsafe condition of another guest room, and the lack of appropriate customer care raise serious concerns regarding hygiene, safety, and professional standards. At a minimum, I expect a full refund for my stay, along with reassurances that urgent measures are being taken to prevent this from happening to other guests.