Bedford Town Centre (Riverside) Hotel

Der Aufenthalt im Premier Inn Riverside war prima. Die Zimmer sind gut, ordentlich und sauber. Der Ausblick beim Frühstück auf den Fluss in der Morgensonne ist klasse. Auch das glutenfreie Frühstück war prima. Besonders möchte ich das hilfsbereite Personal hervorheben. Kemi hat uns immer super weitergeholfen.

Wir lieben das Premier Inn in Bedford. Leider gab es bei diesem Besuch ein immenses Problem mit der Drainage, der Geruch war kaum zum aushalten und wurde während unseres 3-tägigen Aufenthaltes leider nicht behoben. Das hat den Aufenthalt leider etwas verdorben, sodass wir uns nur zum schlafen hier aufhielten und nicht, wie sonst zum Frühstück und einem abendlichen Drink.

Die Zimmer im Premier Inn waren absolut sauber und super Modern. Die Indirekte Beleuchtung am Bett konnte eine sehr gemütliche Atmosphäre schaffen. Das Personal war jedes Mal sehr hilfsbereit und total freundlich. Einen weiteren Besuch würde ich gerne entgegensehen. Nur zu empfehlen!

The hotel staff were super helpful and friendly. Rooms clean and beds comfy as always. Great location near the wedding venue.

Unfortunately we had a really bad experience! Staff was rude, the room was dirty and the food was very limited due to staff not turning up so putting very inexperienced staff into the kitchen. We got to the hotel late due to travel for a family wedding. Where unfortunately the room didn't have the correct amount of beds. We booked a family room whoever when getting there we was only given a double bed and one single. So we had to request another single plus a travel cot and that hadn't been put in either. Staff was very unprofessional when coming to the room and rather rude in comments. We asked if we could change rooms and was told no. We explained we needed a larger room and told that was the biggest they had. We asked if possible to transfer hotels and was told no again. This all happened very late evening around 10.20pm we had 3 small children and staff wasn't bothered and didn't rush to provide the extra beds. The room it's self was dirty all marks on the walls and dust everywhere. The bathroom was also dirty and not even the toilet roll had been replaced just an opened semi used loo roll placed in there. I had to was the bath down before using it due to dust and dirt. Nothing had clearly been cleaned between guests. We tried to speak to reception the next morning as not only was the room terrible the guests in the next room was very loud and had woke us up at 6am the next morning. However no staff where available to speak to us. Every time you went to reception there was no staff around at all. The Sunday morning breakfast was terrible. The cook hadn't turned up so a young member of staff had been put into the kitchen. She was telling guests she didn't know what to do and guests was advertising her on how to cook everything. There was 3 other members of staff sat together on a table and when asked if they was going to help they said they couldn't. The buffet section had also run almost empty and wasn't restocked. When we was leaving the eating area staff could be heard in the reception area moaning about their day and one was heard saying she was ready to walk out. This was all happening Infront of guests and clearly no managers was around. The hotel it's self in the stairs well and lift area was dirty and there was a very nasty smell around the hotel. All marks on walls and the floors also looked untouched.