Heilbronn City Centre Hotel

Das Hotel als solches ist ganz nett, schön eingerichtete Lobby, der Barman sehr freundlich, das Frühstück nicht üppig aber gut. Die Zimmer sind geräumig, das Bad hochwertig, die Ausstattung ist an mehreren Stellen mit komischen Panelen "erweitert" worden ohne dass es irgend einen Sinn machen würde. Das Zimmer war sehr leise und ich habe gut geschlafen. Was überhaupt nicht zufriedenstellend war ist die Tatsache, dass ein Check-In zwei persönliche Vorsprechen ohne Erfolg Bedurfte um dann wieder an HRS verwiesen zu werden. Das Personal ist nur überhaupt nicht mit der Software vertraut sondern auch noch unglaublich unfähig und dabei auch noch frech. Original-Zitat "was glauben sie wieviel XXXXX wir im System haben" UNTERIRDISCH!!! Ich habe ingesamt mindestens 30 Minuten für den Check-in benötigt. Auch eine Rechnng per Mail bekam ich erst nach dreimaligen Nachhaken per Telefon. NIE WIEDER werde ich dort hingehen. Da hat ja IBIS noch mehr Service!

In die Jahre gekommenes Hotel, seit neuestem im Billig-Segment. Klare Vorschriften: Meine erste Nacht war über ein Veranstaltungskontingent gebucht worden, die zweite zu einem späteren Zeitpunkt zu einem höheren Preis. Kurz: Ich konnte das nicht einfach bezahlen, sondern durfte mich mehrfach an der Rezeption einfinden… Die Klimaanlage war nicht in Betrieb, das Zimmer war heiß und muffig.

Ho scoperto che non è’ prevista la pulizia della camera e sostituzione asciugamani sul posto . Il riordino viene fatto dopo 3 gg di soggiorno a favore dei bambini poveri . L’ho trovato sconcertante e comunque non era scritto nella prenotazione . Non ci ritornerei

I wish I could give zero stars because what I experienced at this Premier Inn was absolutely unacceptable and downright shocking. If you’re a person of color, I would seriously think twice before booking here—because clearly, guests here aren’t treated as equals but rather as second-class citizens. After a long journey from Barcelona, I arrived late at night, expecting a smooth check-in since my girlfriend had already checked in earlier that afternoon. Instead of being asked for my details or offered any assistance, I was immediately racially profiled by the receptionist on duty. His first question? “Are you a food delivery guy?” No “Welcome,” no “How can I help you?”—just an unfounded assumption based entirely on my appearance. Even after I explained that my girlfriend had already checked in, he refused to believe me. I wasn’t allowed to proceed until my girlfriend came down to “prove” that I was, in fact, a guest. Does Premier Inn have an unwritten rule that Brown men must automatically be delivery drivers and not paying guests? To make matters worse, a colleague of the receptionist later tried to justify this blatant discrimination by pointing out that I was carrying an orange bag—as if my clothing somehow dictates whether I deserve respect or not. And even if I were a delivery person, does Premier Inn train its staff to treat such individuals as less than human from the start? The worst part? No apology. The receptionist remained arrogant, dismissive, and completely unapologetic. The hotel management promised an investigation and a response from the manager by Monday. Well, that deadline came and went—and I heard nothing. So, not only does the staff openly engage in racial profiling, but it seems Premier Inn doesn’t even care when their guests are humiliated. This experience was degrading, insulting, and unacceptable on every level. If being treated with basic respect matters to you, I suggest you stay far away from this hotel. I’ll also be sharing this experience on other platforms like Booking.com so that other travelers—especially people of color—know what to expect from this hotel. Update: After management reached out, I had hoped for a more constructive response. Unfortunately, they chose to defend their staff’s actions rather than acknowledging the clear racial profiling I experienced. Their solution? Pointing out how many nationalities they employ—because apparently, that cancels out discrimination. Still no apology from the staff member involved, and no intention to change their approach. Safe to say, I won’t be returning.

Great reasonably priced hotel which is very close to the city centre. Car parking right next to the hotel. Rooms are clean, beds comfortable and breakfast good. Have stayed twice already while travelling through Germany and will be staying again soon.