Terms of use

1.  Introduction

These terms and conditions (together with our privacy and cookies policies) apply to your use of Premier Inn digital channels (such as our website, mobile site or app ('Digital Channel'), whether as a guest or a registered user. Please read these terms and conditions carefully before you start using our Digital Channels. By using any of our digital channels, you indicate that you accept and agree to be bound by these terms and conditions.

If you make a reservation through this one of our Digital Channels our booking terms and conditions will apply to that reservation.

We may revise these terms and conditions at any time.  You should check this page from time to time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the website.

The terms and conditions that apply to your use of the website will be those terms and conditions in force on the date you use the website.

2.  Operator

This site is operated by Whitbread Group PLC ("Whitbread"), whose registered office is Whitbread Court, Houghton Hall Business Park, Porz Avenue, Dunstable LU5 5XE (company number 00029423 and VAT number 243292864).  Premier Inn Limited is a subsidiary of Whitbread.

3. About this website

The website is available to everyone, although access to certain features of the website is restricted to registered users.

Access to the website is permitted on a temporary basis. From time to time and without notice, we may withdraw or suspend access to the website or amend, withdraw or discontinue any of the materials and/or features available on it. The website and its content are provided on an “as is” and “as available” basis. We do not guarantee that our site, or any content or features on it, will always be available or be uninterrupted and we will not be liable if for any reason the website (or any part of it) is unavailable at any time or for any period.

We may update our site from time to time, and may change the content at any time. Although we make reasonable efforts to update the information on our site, any of the content on our site may be out of date at any given time. We make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date and we are under no obligation to update it. 

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

4.  Registration and information

If you choose to register to use our site you will be asked to provide a password.  You must keep this password confidential. You will be responsible for all activities that take place under it. 

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.

We have the right to disable any password, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

You must ensure that any information you provide to us when using the website is true, current and accurate.  Please see our privacy policy for details of how we use the information you provide to us. 

5. Your use of the site

You must not (and must not attempt to) gain or allow unauthorised access to, interfere with the normal operation of, circumvent any security, home page, or other feature of or insert any link to or breach the security measures on any part of the website, including any system or equipment on which the website operates, or any database connected to the website by 'hacking', password mining or otherwise. You must not misuse the website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is or may be malicious or technologically harmful. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Your right to use our site will cease immediately if you do any of the foregoing or otherwise breach these terms and conditions.

We do not guarantee that our site will be secure or free from bugs or viruses.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the website or on any website linked to it.

6. Links

Where the website contains links to other sites and resources provided, these links are provided for your information only. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

You should check the terms of use applicable to any website that you link to from this website.

7. Intellectual Property Rights

The Premier Inn word, device and logo are registered trade marks.

Premier Inn Limited is the owner or licensee of all intellectual property rights in the website. All text, information, graphics, interfaces, photographs, video and other material available on the website are protected by copyright, trade mark and other proprietary and intellectual property laws. All such rights are reserved.

Nothing in these terms and conditions grants or is intended to grant any right, title or interest in the website or any intellectual property rights contained therein. You may not use any of our intellectual property rights without our express written consent however you are permitted to make one copy for the purposes of viewing the content on the website for your own personal use.

8. General

Your rights

If you are a non-business customer you have certain rights under consumer protection legislation. Nothing in these terms and conditions is intended to affect those rights.

Our liability

All content on the website is provided "as is" without any guarantees, conditions or warranties (express or implied) and to the extent permitted by law, we, the other members of the Whitbread group of companies and the third parties connected to us:

  • exclude all conditions, warranties and other terms (express or implied) which might otherwise be implied by statute, common law or the law of equity; and
  • exclude all liability in contract, tort (including negligence) or for breach of statutory duty, or in any other way, in connection with your use of the Site save as provided in our booking terms and conditions.

We accept liability for death and personal injury arising from our negligence or that of our employees and agents. We do not seek to exclude our liability for fraudulent misrepresentation by us or our employees or agents.

Applicable law

These terms and conditions, their subject matter and formation (and any non-contractual disputes or claims) are governed by and construed in accordance with English law.

If you are a consumer you and we both agree that the courts of England and Wales will have non-exclusive jurisdiction over any claim arising from, or related to, your reservation and/or stay at any Premier Inn hotels. We retain the right to bring proceedings against you for breach of these terms and conditions in your country of residence or any other relevant country. If you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business user, you and we agree that the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to your reservation and/or stay at any Premier Inn hotel.


If any part of these terms and conditions is deemed invalid, illegal or for any reason unenforceable then that part will be deemed deleted and will not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these terms and conditions or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

All rights not expressly granted in these terms and conditions are reserved.

9. Contact us

If you require further information or have any questions regarding our website or these terms and conditions, then please email: guest.relations@premierinn.com, telephone us on 0333 003 0025 or write to us at:

Premier Inn Guest Relations
Oakley House
Oakley Road