Bangor (Gwynedd, North Wales) hotel

The staff are really helpful and polite and the rooms were clean. The hotel is in a good location for a base when visiting Anglesey and other tourist locations. However, a lot of rooms don't have air conditioning, this was my mistake as I didn't read the write up properly when i booked. The one I had booked had a fan provided rather than air con. I just presumed there was air conditioning in every room as every premiere inn I have stayed in previously had it as standard. Its worth noting that no family rooms at Bangor have air con. Both myself and my daughter found the room hot, which meant having the fan on all of the time. Whilst the fan was very powerful and provided some relief it was noisy so with that and the warm room sleep wasn't great during our stay. Food wise don't expect too much. We only ate in the pub attached to the hotel once in the evening and that was enough. Breakfast, also served in the pub, isn't great. The good thing is that they cook your hot breakfast to order so no cold bacon and eggs provided on a buffet style service. However, the eggs seemed to be a huge problem. Day 1 I had fried, it was absolutely swimming in oil and horrible. So the next day I asked for poached, yoke was lovely but the white was not cooked just liquid. A lady next to us sent her scrambled eggs back they looked awful. The next day i asked for poached but asked that the white is cooked, the egg came and both white and yoke were hard. I asked for a new egg and this took so long that in the end I gave in and cancelled it. When things were being sent back to the kitchen your breakfast isn't taken back and remade, just the problem item is replaced, therefore you have 2 options, eat the rest and then just have the remade item separately at the end or let your breakfast go cold waiting for the item to be returned. I would suggest that if there is a problem with a breakfast the whole breakfast should be taken away and remade. The continental side of things was fine. For a lovely evening meal try the Four Crosses porthaethwy. 9 minutes away. Advise booking as it is really busy.

Although there were quite a few things wrong with this Premier Inn, I should concede the room was good: spacious, generally clean, and cool (especially important during one of the hottest weeks of a very hot summer). However, it seemed as though the place were very understaffed. It took a long time to be served both at breakfast and evening meal, and on the second day of my stay they could only offer a limited menu because there was no trained chef on duty. As I had pre-paid for dinner when booking weeks earlier and the hotel was unable to offer some of the dishes I expected, I believe this should have entitled me to some discount. However, none was forthcoming. Like a budget airline it seems the raison d'etre of the Premier Inn is grubbing every penny out of clients. Pre-paid for an evening meal deal? Okay, but you're only allowed a bottle rather than a pint of beer as your drink accompaniment...pay the £1 upgrade for a pint. The restaurant itself is awash with leaflets and posters for promotional deals - I counted four different ones. And taking pride of place in the bar is one of those arcade claw machines where users can (usually unsuccessfully) fish for cheap soft toys: another means of extracting a few quid from Mum or Dad's pockets. The whole place just felt cheap and crass rather than hospitable. Lenny Henry tells us: 'You know what you're getting with a Premier Inn'. From my experience what you're getting is a multi-coloured temple to the excesses of vulgar commercialism.

A side from the lovely front of house reception lady on our first night this is the most disappointing premier in. I have stayed in. A large room but incredibly hot. The bed clothes didn’t fit the bed, the door lock was broken, in the evening the staff made eye contact and walked away in the restaurant. The toilets had no soap, I asked staff to rectify this 3 times over my 2 day stay. The breakfast was table order not Buffett ( which my kids and I hate), too 35 minutes to arrive ( In spite of being quiet) and was both burned and cold. If you measure this sort of sleep by - did I sleep well? Then - No. Were the staff friendly ? - except one, No. Was the food any good? - No.

The superbly welcoming staff make the standard Premier Inn experience very good. Kim on reception and Margaret who served breakfast deserve special mention. The breakfast offers a good selection, room was clean. The accessible room is well equipped except for a low bed, too difficult to manage unaided for my mother who has age related mobility issues.

We stayed here on-route to the ferry terminal. Hotel was clean, comfortable and as expected for a Premier Inn. A 360 quiet fan was provided in the room, which was helpful in the very hot weather at the time. We were very disappointed that the on-site restaurant had already closed at 5pm and we were not given any prior notification of this. We had to drive into Bangor to find somewhere for an evening meal (try Wetherspoons!) Breakfast at the on-site restaurant was freshly cooked and very nice.