hub by Premier Inn Edinburgh Royal Mile hotel

Recently stayed at the Hub. Checking in and out was simple. The staff were friendly and helpful. The room was clean and tidy. Had a good range of food and drink for breakfast and throughout the day.

The rooms at The Hub are WAY BELOW the normal standards I expect from the Premier Inn. The carpet was very stained, the duvet cover didn’t fit, the lack of a window made the room claustrophobic, and the noisy air con made sleeping a challenge. I certainly won’t be staying at a Hub like this ever again, as it wasn’t good value for money

I can’t rate this hotel very highly—the only real pro was the location, as it was great for getting places. However on the first night our room had very loud bubbling and hissing pipes. We spoke to the manager about this and he tried a few things but honestly didn’t seem to know what he was doing, as he kept blaming it on the air con when it seemed clear to me it was unrelated since turning the air con to our room completely off didn’t stop the noise. They didn’t move us to another room as it was full apparently, didn’t give us any kind of money back, only gave us breakfast in the morning free which was better than nothing. The next day they were able to move us into a new room, which thankfully had no noise. But after sleeping there a night we needed the room cleaned. they don’t do this automatically and you have to ask at the desk, which we did, but when we came back to the hotel they clearly had not been in the room and had only left fresh towels outside the door, which is not something we needed—we needed bins emptying and fresh sheets but were forced to sleep on ones with a stain.

Lovely, friendly, helpful staff. Great location. The room's carpet and chair were both really badly stained. Heating was not easy to adjust, and air con was noisy, so I had a choice - no sleep because I was too hot or because the air-con was too loud. Bedding didn't fit and mattress topper had a hole in it. Not cheap, so Premier Inn really should do better. My first stay in a Premier Inn, not entirely sure I will stay in one again.

Really gone down hill! Stayed here many times and always a pleasant and easy place to stay for a reasonable price Now expensive and hotel dirty and in need of a huge revamp Not sure why it’s looking so tired so quickly