Inverness West hotel

Always find Premier Inn comfortable and welcoming. Staff are friendly and helpful. In the morning, some tables were in need of clearance. The fried breakfast was cold. But I enjoyed the coffee.

Terrible one night stay. Had to visit reception multiple times. Only one towel in the room, no regular only decaf , we brought this up at the time but there was no regular coffee in the hotel even by the morning. The housing of the shower fan fell off when I was using it and it made a mark on my leg. There was mould in the bathroom, a musty smell in the corridors, the lingering smell of tobacco in the reception area. Staff were very thin on the ground, I had to go and search for reception and bar staff and eventually found them in a gaggle in the restaurant , blethering. I requested ice for some medical equipment that needs to be kept cool and was told that I couldn't have an ice bucket, just a couple of glasses. The curtains in the room were threadbare and had multiple holes in them and the "air conditioning" was so old and tired it struggled to cool the room which resulted in a very warm night, especially as the widows are sealed shut. I had a quick word with the manager in the morning and have requested a refund. The place needs refurbished and until that happens I would avoid. Lenny Henry would be ashamed.

Our stay at Premier Inn Inverness West was very disappointing and fell well short of what the brand promises. The first impression was poor. There was rubbish, including paper and cigarette butts, scattered throughout the garden beds and around the hotel entrance. On entering the hotel, the foyer smelled strongly of cigarette smoke, which was unpleasant and unwelcoming. Unfortunately, the room was no better, with a stale, rubbish-like odour that made it feel neither fresh nor clean. The hotel also appeared to be understaffed. There did not seem to be enough staff available to maintain the property properly or provide the level of service guests would reasonably expect. The process for making a dinner reservation was also unclear, and even when we attempted to dine in the restaurant, it was evident that the restaurant itself was understaffed, which negatively affected the overall experience. What makes this even more frustrating is that many other reviews mention the same issues. The standard management response appears to be an invitation to contact Customer Relations, yet recurring complaints about cleanliness, maintenance, staffing levels and service continue to appear time and time again. This creates the impression that concerns are being acknowledged but not effectively addressed. It is particularly disappointing given that Premier Inn markets itself as a leading and reliable choice for comfortable budget accommodation. Based on our experience, the condition of this hotel did not reflect those standards. Overall, the poor cleanliness, unpleasant smells, confusing dining arrangements and apparent lack of staffing made for a very disappointing stay. We would not choose to stay at this hotel again and would struggle to recommend it to others.

The room that we were given had not been cleaned, there was a plastic cup and a dirty sock under the bed and the carpet had clearly not been vacuumed. What we saw of the rest of the hotel was run down and grubby, I heard other guests complaining about the cleanliness of their rooms and the toilets in the restaurant. Checking in was inefficient and we had to wait ages for a member of staff.

Dirty bathroom, bed not made well, food absolutely disgusting and inedible, black mould in bedroom and bathroom, air con not available. Seriously needs updating. Will never stay there again!