
20 Sep 2026
"Great location but facilities are poor"
Room was very hot and it was only 14 degrees outside. 1 set of towels despite two guests booked. This is the third time this has happened at Premier Inn. Had to ask twice for towels and eventually go and get them myself. The shower was dangerously hot or freezing cold and also turn off altogether. Had to give up on it.
Staff were difficult to locate and made it challenging to ask for assistance or complain. Blonde hair found in my husband’s breakfast after being served by staff. A very disappointing experience and think it’s time to give up on Premier inn.

07 Sep 2026
May W
Sheffield, United Kingdom
"Perfect perfect stay - book this for a Belfast city break!!"
We LOVED our stay at Premier Inn Carrickfergus. The hotel is clean, quiet and in a fantastic location - 20 mins from the ferry / Titanic Museum / Belfast City and is at the beginning of the coastal route to Giant's Causeway. We booked an accessible room which is huge and suited out needs. Parking is excellent with no height restrictions for our transit van. Lovely castle / harbour views, but above all - the staff here are the loveliest and kindest staff of any hotel ever. 100% recommend.

23 Aug 2026
"good harbour location but food not the best and no air con."
Good location on the harbour safe parking and plenty space.
No air con so be warned if hot. Hard sleep breathing . Food as usual with prem inn not the best since taking it in house. Quakity and varity just poor. Unless prem inn up mthere game with food there gona loose custom . And we stay in hotels weekly all over the uk. Its the same everywhere since u taken it in house . Poor food quailty , portaions and varirty its all micowave ping meals

12 Aug 2026
Neil M
Southampton, United Kingdom
"Carrickfergus Premier Inn"
Efficient, well run with polite and organised staff.
Good sea front location with good size car park.
Thoroughly recommend.

11 Aug 2026
"No hot water"
We had a problem as the hot water was intemittant hot/cold/stop in our room. When we mentioned this it was "tested" the next day and the staff said it was OK. The problem hadn't been fixed at all. The 3rd day maintenence looked at it and found a valve was broken so we moved rooms. We were promised a refund between a sea view and the replacement and also a complimentary refund of 3 beakfasts. Acceptable, thank you, but no information about this refund has happened and nothing has been repaid as yet.
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